Job Description

Job Header

Chargeback Officer

Advertiser: eNett Services AustraliaMore jobs from this company

Job Information

Job Listing Date
29 Dec 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Contract/Temp
Classification
Banking & Financial Services, Compliance & Risk

Chargeback Officer

The 'About Us' Bit

We’re B2B payments game changers. Our products are innovative. Our service is fast. Our customers’ transactions are safe. And we’re easy to deal with. 

We listen to our customers and fix things that should work better. Our lower cost payment solutions provide a better experience and help them grow. 

Our secure Virtual Account Numbers (VANs) allow travel agencies to generate a unique Mastercard number and pay suppliers from within their booking flow. Our exclusive, long-term partnership with Mastercard provides access to the world’s fastest payments processing network and means VANs are accepted wherever a Mastercard is online.

Your role 

The chargeback officer is a fundamental role within the finance team who is responsible for managing chargeback requests received from clients. You will work closely with senior stakeholders and other internal and external counter-parties to ensure that processes are performed successfully and fully reconciled against our settlements reports.

What you'll be doing

  • Review chargebacks for reason code, amount and eligibility under chargeback rules
  • Obtain additional information or supporting documentation if required
  • Prepare supporting document / cardholder letter if required
  • Process chargebacks via card processor
  • Email documentation to card processor
  • Check details of each 2nd Presentment received
  • Obtain Acquirer documentation if required
  • Send documents to client if required
  • Perform arbitration chargeback if required (including additional documentation if required)

What you'll bring

  • Working knowledge of chargeback preferable MasterCard 
  • Knowledge of cash management and treasury is desirable
  • Experience with fraud management systems is desirable
  • Ability to multi-task and work under pressure
  • Displays a creative and flexible approach to meet changing circumstances

Why it’s Awesome at eNett

  • We’re passionate. About Software Development. About our customers. About our people
  • We offer flexible working arrangements, and we mean it!
  • Fully stocked drinks fridge
  • Company wide quarterly events; we like to celebrate our achievements
  • Chance to participate in our award-winning corporate social responsibility program
  • Career growth opportunities

You up for it?

Think you’ll fit in? Then we’d love to hear from you. To apply, upload your CV and outline why you’re awesome for this role.  If we like what we see, we'll give you a call for a chat. Let’s go. 

The 'About Us' Bit

We’re B2B payments game changers. Our products are innovative. Our service is fast. Our customers’ transactions are safe. And we’re easy to deal with. 

We listen to our customers and fix things that should work better. Our lower cost payment solutions provide a better experience and help them grow. 

Our secure Virtual Account Numbers (VANs) allow travel agencies to generate a unique Mastercard number and pay suppliers from within their booking flow. Our exclusive, long-term partnership with Mastercard provides access to the world’s fastest payments processing network and means VANs are accepted wherever a Mastercard is online.

Your role 

The chargeback officer is a fundamental role within the finance team who is responsible for managing chargeback requests received from clients. You will work closely with senior stakeholders and other internal and external counter-parties to ensure that processes are performed successfully and fully reconciled against our settlements reports.

What you'll be doing

  • Review chargebacks for reason code, amount and eligibility under chargeback rules
  • Obtain additional information or supporting documentation if required
  • Prepare supporting document / cardholder letter if required
  • Process chargebacks via card processor
  • Email documentation to card processor
  • Check details of each 2nd Presentment received
  • Obtain Acquirer documentation if required
  • Send documents to client if required
  • Perform arbitration chargeback if required (including additional documentation if required)

What you'll bring

  • Working knowledge of chargeback preferable MasterCard 
  • Knowledge of cash management and treasury is desirable
  • Experience with fraud management systems is desirable
  • Ability to multi-task and work under pressure
  • Displays a creative and flexible approach to meet changing circumstances

Why it’s Awesome at eNett

  • We’re passionate. About Software Development. About our customers. About our people
  • We offer flexible working arrangements, and we mean it!
  • Fully stocked drinks fridge
  • Company wide quarterly events; we like to celebrate our achievements
  • Chance to participate in our award-winning corporate social responsibility program
  • Career growth opportunities

You up for it?

Think you’ll fit in? Then we’d love to hear from you. To apply, upload your CV and outline why you’re awesome for this role.  If we like what we see, we'll give you a call for a chat. Let’s go. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How many years' experience do you have in the financial services industry?

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