Job Description

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Customer Service Officer (Intake Officer)

Advertiser: Montrose Therapy & Respite ServicesMore jobs from this company

Job Information

Job Listing Date
2 Jan 2020
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Call Centre

About Us

With more than 80 years of experience behind us, Montrose has evolved into a modern, customer focused service provider supporting children and young people with a disability throughout Queensland. We offer a diverse range of high quality therapy and support services to children and young people in the community or within one of our Service Centres.

About the Role

We are currently seeking a switched on, customer focused and experienced Intake Officer to join the team at our Head Office in Darra on a permanent full-time basis. You will be required to provide exceptional customer service to prospective new and existing customers whilst providing support to our administrative team where required.  Please note that you must be available for rotational shifts between 7:30am – 6pm.

Customer satisfaction is of paramount importance, therefore in order to effectively assist customers and their enquiries, you will be required to understand the scope of services that Montrose can offer and identify how they match customer needs. This will provide further assistance to the Therapists and will make you an integral member of the team.

Skills & Attributes

  • Exceptional knowledge in MS Office Suite.
  • Excellent communication and negotiation skills.
  • Proficiency in general administrational tasks and be computer literate.
  • Customer service focus (internal and external) with a can-do attitude.
  • Applies attention to detail in delivering work outcomes.
  • Excellent time management and the ability to prioritise workflow.
  • Be flexible and adaptable in your work.
  • Demonstrate a commitment to achieving team outcomes.
  • Be eligible to apply for a working with children check (blue card) and an exemption notice (yellow card) through The Department of Communities, Child Safety and Disability Services.
  • Be an Australian on NZ Citizen on Permanent Resident, or have a relevant visa.

Role & Responsibilities

  • Attending to all phone calls and enquiries in a professional manner.
  • Provide accurate information to prospective customers.
  • Develop and maintain a comprehensive knowledge of available services.
  • Liaise with Therapy and Support staff to ensure the needs of new customers are communicated to the appropriate stakeholders.

 Mandatory requirement:

  1. A valid Blue and Yellow Card
  2. Completion of the NDIS Worker Orientation Module

Working with Montrose

Our point of difference is the amazing team of qualified therapists working with our customers and their families. Being part of the Montrose community means you are making a positive difference to so many lives.

When you join Montrose, you unite with talented and passionate people who share your purpose and unwavering determination to increase quality of life for all customers. You will find a workplace that is collaborative, progressive and passionate about learning and encourage professional development as an ongoing requirements within your field.

  • Great salary and leave packaging options
  • Eight weeks paid maternity leave
  • Modern, high quality workplaces

If you think this is the right fit for you, please click on the
Apply for this job" link and you will be directed to the job application.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?
  • Are you available to work on a rotating roster?

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