Job Description

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Administration Officer

Advertiser: Statewide Superannuation TrustMore jobs from this company

Job Information

Job Listing Date
7 Jan 2020
Location
Adelaide
Work Type
Full Time
Classification
Insurance & Superannuation, Fund Administration

Administration Officer

Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit Industry Superannuation Fund providing expert superannuation advice to over 140,000 members. We manage in excess of $9 billion in funds and have a clear focus on helping our members save for their retirement.

Joining our Administration Team is a great way to kick start your career in financial services or build on the experience you already have. We have an exciting opportunity available for a professional who thrives in a team environment, possess strong attention to detail and strives to problem solve by ‘thinking outside the box’ to exceed service standards.  

Your key responsibilities will include, but are not limited to:

  • Process information for new/existing members ensuring that administration service standards are achieved;
  • Collect and audit all new member documentation to ensure information is correct and follow-up with members or employers where incorrect information is supplied;
  • Process non-insurance claims and benefit payments;
  • Ensure application forms, updates, and payments are accurate and completed, within Service Level Agreements;
  • Manage, record, reconcile and prepare reports for all contributions activities including monthly employer receipts, contribution returns, contribution adjustments and follow up of unallocated contributions;
  • Contribute to streamlining and improving processes to ensure an optimal member experience;
  • Facilitate positive outcomes for members by liaising effectively between internal and external parties and seeking additional supervisory support to resolve complex transactions or queries;
  • Assist with mail handling, scanning and indexing, filing and records management tasks as required and as per established processes to effectively perform archiving, filing, updating publications, cataloguing and storing, retrieving and creating new references;
  • Provide superior customer service to our members through high quality information and follow up;
  • Contact members for correction of BPAY anomalies as they arise; and
  • Manage lost members by contacting members with returned mail, collating missing information from the Australian Taxation Officer and updating member data.

What we are looking for:

  • Degree in a relevant field OR equivalent years of experience;
  • RG146 certification OR a commitment to attaining certification in your first 12 months of employment;
  • General knowledge of the superannuation and financial services industry;
  • Good up-to-date knowledge of taxation, superannuation, retirement and life insurance legislation;
  • Experience with data maintenance and integrity;
  • Experience with client management tools; and
  • Customer service experience.

If you work with us, you will be working with a group of people who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members.

If you would like to work for an innovative organisation that values and rewards staff involvement and contribution to the business, supports professional development and offers great conditions please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au.

Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan. https://www.statewide.com.au/about-us/reconciliation-action-plan/

Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.

Statewide Super is the largest and leading South Australian & Northern Territory not-for-profit Industry Superannuation Fund providing expert superannuation advice to over 140,000 members. We manage in excess of $9 billion in funds and have a clear focus on helping our members save for their retirement.

Joining our Administration Team is a great way to kick start your career in financial services or build on the experience you already have. We have an exciting opportunity available for a professional who thrives in a team environment, possess strong attention to detail and strives to problem solve by ‘thinking outside the box’ to exceed service standards.  

Your key responsibilities will include, but are not limited to:

  • Process information for new/existing members ensuring that administration service standards are achieved;
  • Collect and audit all new member documentation to ensure information is correct and follow-up with members or employers where incorrect information is supplied;
  • Process non-insurance claims and benefit payments;
  • Ensure application forms, updates, and payments are accurate and completed, within Service Level Agreements;
  • Manage, record, reconcile and prepare reports for all contributions activities including monthly employer receipts, contribution returns, contribution adjustments and follow up of unallocated contributions;
  • Contribute to streamlining and improving processes to ensure an optimal member experience;
  • Facilitate positive outcomes for members by liaising effectively between internal and external parties and seeking additional supervisory support to resolve complex transactions or queries;
  • Assist with mail handling, scanning and indexing, filing and records management tasks as required and as per established processes to effectively perform archiving, filing, updating publications, cataloguing and storing, retrieving and creating new references;
  • Provide superior customer service to our members through high quality information and follow up;
  • Contact members for correction of BPAY anomalies as they arise; and
  • Manage lost members by contacting members with returned mail, collating missing information from the Australian Taxation Officer and updating member data.

What we are looking for:

  • Degree in a relevant field OR equivalent years of experience;
  • RG146 certification OR a commitment to attaining certification in your first 12 months of employment;
  • General knowledge of the superannuation and financial services industry;
  • Good up-to-date knowledge of taxation, superannuation, retirement and life insurance legislation;
  • Experience with data maintenance and integrity;
  • Experience with client management tools; and
  • Customer service experience.

If you work with us, you will be working with a group of people who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members.

If you would like to work for an innovative organisation that values and rewards staff involvement and contribution to the business, supports professional development and offers great conditions please forward a cover letter and curriculum vitae to: iwanttowork@statewide.com.au.

Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan. https://www.statewide.com.au/about-us/reconciliation-action-plan/

Please note: It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.

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