Job Description

Job Header

Call Centre Operator

Advertiser: Randstad - Business SupportMore jobs from this company

Job Information

Job Listing Date
13 Jan 2020
Location
Sydney, Parramatta & Western Suburbs
Salary
Up to $30 p.h. + superannuation
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Call Centre Operator

About the Role

This is a fantastic opportunity for an experienced customer service agent or call center operator to develop their career within the state government. As a dedicated customer service professional, your daily duties will include:

  • Providing high quality customer service in a timely manner
  • Handling inbound phone calls
  • Identifying call purposes and transferring to the appropriate contact centre queue
  • Referring customers to relevant organisations and/or agencies for out of scope transactions
  • Operating the telephone and other communication systems
  • Creating a positive relationship in all interactions by demonstrating a bright phone manner
  • Dealing effectively with difficult enquiries and complaints

About you

You as the successful applicant will have previous customer service experience in a call center environment and will come with the following:

  • High level customer service
  • A positive and confident phone manner
  • Objection handling and effectively answering enquiries
  • Ability to simplify complex information
  • NO holidays booked for the next 6 months

Benefits

  • Opportunity to work within the government
  • Great team environment
  • Possible contract extension

If you are interested and match the above criteria, please apply within or email your most updated CV in Word Document format to joy.wang@randstad.com.au.

Please note that successful applicants will be required to obtain a National Police Criminal Check and provide two viable reference checks.

Please note that due to the volume of applications, only successful applicants will be contacted.

randstad.com.au

About the Role

This is a fantastic opportunity for an experienced customer service agent or call center operator to develop their career within the state government. As a dedicated customer service professional, your daily duties will include:

  • Providing high quality customer service in a timely manner
  • Handling inbound phone calls
  • Identifying call purposes and transferring to the appropriate contact centre queue
  • Referring customers to relevant organisations and/or agencies for out of scope transactions
  • Operating the telephone and other communication systems
  • Creating a positive relationship in all interactions by demonstrating a bright phone manner
  • Dealing effectively with difficult enquiries and complaints

About you

You as the successful applicant will have previous customer service experience in a call center environment and will come with the following:

  • High level customer service
  • A positive and confident phone manner
  • Objection handling and effectively answering enquiries
  • Ability to simplify complex information
  • NO holidays booked for the next 6 months

Benefits

  • Opportunity to work within the government
  • Great team environment
  • Possible contract extension

If you are interested and match the above criteria, please apply within or email your most updated CV in Word Document format to joy.wang@randstad.com.au.

Please note that successful applicants will be required to obtain a National Police Criminal Check and provide two viable reference checks.

Please note that due to the volume of applications, only successful applicants will be contacted.

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