Job Description

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Service Desk Analyst x 3

Advertiser: ASG Group2.2 out of 52.2 overall rating (86 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Jan 2020
Location
Perth, CBD, Inner & Western Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support
Service Desk Analyst x 3

Who we are:

ASG are a leading IT solutions provider with global reach.  Our capabilities span across complete digital transformation.  We are customer focused. We are adaptive & we are not afraid to do things differently - but our focus is constant – we drive business outcomes, so our clients achieve their results.
 
Our values encompass initiative, accountability & grit.  Do you own your own outcomes? Do you want to work alongside people who do the same?  We want to hear from you.
 
Due to our continued growth in the Managed Services space we are looking to engage the services of a customer service focused Service Desk Analyst to join the Managed Services Team to support our growing client base. 
 
The position asks that you operate under limited supervision, exercising independent judgement. 
The ideal candidate will have a solid technology grounding and understanding whilst have a background and focus on customer service. Must be based in Perth and happy to work in our Bentley offices until 2020. 

This opportunity:
  • Responding to phone, email, and event alerts within the defined, contractual SLA's
  • Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
  • Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
  • Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
  • Keeping customers updated
  • Contributing to Knowledge Management
Your technical skills:
  • Demonstrated experience in a similar role or in a customer service environment
  • Your technical skills will include areas such as Service Now, Active Directory and similar
  • Major Incident Management including knowledge of ITIL (certification highly desirable)
Who you are:
  • Career focused & determined
  • Customer & results driven
  • Strong communication skills
  • Ability to multi-task under pressure
  • Collaborative approach to work
What’s in it for you?
  • Unwavering focus on professional development
  • Flexibility to juggle what’s important to you with work
  • Committed health & well being plan including discounted gym membership and private health insurance
  • Competitive salary packages & corporate partnerships
To apply for this opportunity please follow the links below.
 
Company Info:
ASG is an award winning IT business solutions provider, offering a complete digital transformation service, from infrastructure and managed services, through to business and IT advice and solutions implementation.
ASG acquired SMS Management and Technology in September 2017 offering clients a genuine alternative to Australia’s Tier 1 IT service providers.
In 2016, ASG was acquired by Nomura Research Institute, a Japanese-based consulting and IT solutions group listed on the Tokyo Stock Exchange, bringing international capabilities and financial resources to ASG’s strong service offerings.
At ASG, we take success personally. We combine the strength of experience together with our trademark entrepreneurial flair to raise the bar for our clients and the industry as a whole.

Perth | Sydney | Melbourne | Canberra | Brisbane | Adelaide
Who we are:

ASG are a leading IT solutions provider with global reach.  Our capabilities span across complete digital transformation.  We are customer focused. We are adaptive & we are not afraid to do things differently - but our focus is constant – we drive business outcomes, so our clients achieve their results.
 
Our values encompass initiative, accountability & grit.  Do you own your own outcomes? Do you want to work alongside people who do the same?  We want to hear from you.
 
Due to our continued growth in the Managed Services space we are looking to engage the services of a customer service focused Service Desk Analyst to join the Managed Services Team to support our growing client base. 
 
The position asks that you operate under limited supervision, exercising independent judgement. 
The ideal candidate will have a solid technology grounding and understanding whilst have a background and focus on customer service. Must be based in Perth and happy to work in our Bentley offices until 2020. 

This opportunity:
  • Responding to phone, email, and event alerts within the defined, contractual SLA's
  • Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
  • Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
  • Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
  • Keeping customers updated
  • Contributing to Knowledge Management
Your technical skills:
  • Demonstrated experience in a similar role or in a customer service environment
  • Your technical skills will include areas such as Service Now, Active Directory and similar
  • Major Incident Management including knowledge of ITIL (certification highly desirable)
Who you are:
  • Career focused & determined
  • Customer & results driven
  • Strong communication skills
  • Ability to multi-task under pressure
  • Collaborative approach to work
What’s in it for you?
  • Unwavering focus on professional development
  • Flexibility to juggle what’s important to you with work
  • Committed health & well being plan including discounted gym membership and private health insurance
  • Competitive salary packages & corporate partnerships
To apply for this opportunity please follow the links below.
 
Company Info:
ASG is an award winning IT business solutions provider, offering a complete digital transformation service, from infrastructure and managed services, through to business and IT advice and solutions implementation.
ASG acquired SMS Management and Technology in September 2017 offering clients a genuine alternative to Australia’s Tier 1 IT service providers.
In 2016, ASG was acquired by Nomura Research Institute, a Japanese-based consulting and IT solutions group listed on the Tokyo Stock Exchange, bringing international capabilities and financial resources to ASG’s strong service offerings.
At ASG, we take success personally. We combine the strength of experience together with our trademark entrepreneurial flair to raise the bar for our clients and the industry as a whole.
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have as a service desk analyst?

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