Job Description

Job Header

IT Support Analyst

Advertiser: Mars RecruitmentMore jobs from this company

Job Information

Job Listing Date
14 Jan 2020
Location
Melbourne, CBD & Inner Suburbs
Salary
$60k - $70k p.a.
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Support Analyst

The Company

Join this exciting business that is a leader within the Legal Services industry going through an exciting phase of growth. The business is Australia wide and a innovative/strategic market leader within this space.

The Role

We are looking for candidates with strong experience across Level 1 & 2 support that have worked in Citrix environment. The role will be be conducting hands on support across level 1 & 2 both in person and over the phone. Candidates with experience working in a similar type of professional service environment highly desired.


Responsibilities

  • Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity due to ICT issues
  • Provide support and/or troubleshooting for application related issues
  • Experience conducting support across Microsoft products; Microsoft Server Products, Active Directory,MS, O365
  • Utilise ITIL processes to manage incidents and problems to reduce the number of repetitive tickets, increase productivity and service quality
  • Creating and managing Change requests as part of problem resolution
  • Clearly and accurately document activities and client experience/context within the enterprise ticketing system as a single source of truth, while following the documented format and requirements.

Candidate Experience

  • 1-2 years + as IT Support professional working in enteprise environments
  • Strong communication skills and customer service Focus
  • Certifications: MCSA, MCSE or MCITP, CCNA
  • Citrix Experience Essential

For more information please contact Charles

03 94483011

The Company

Join this exciting business that is a leader within the Legal Services industry going through an exciting phase of growth. The business is Australia wide and a innovative/strategic market leader within this space.

The Role

We are looking for candidates with strong experience across Level 1 & 2 support that have worked in Citrix environment. The role will be be conducting hands on support across level 1 & 2 both in person and over the phone. Candidates with experience working in a similar type of professional service environment highly desired.


Responsibilities

  • Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity due to ICT issues
  • Provide support and/or troubleshooting for application related issues
  • Experience conducting support across Microsoft products; Microsoft Server Products, Active Directory,MS, O365
  • Utilise ITIL processes to manage incidents and problems to reduce the number of repetitive tickets, increase productivity and service quality
  • Creating and managing Change requests as part of problem resolution
  • Clearly and accurately document activities and client experience/context within the enterprise ticketing system as a single source of truth, while following the documented format and requirements.

Candidate Experience

  • 1-2 years + as IT Support professional working in enteprise environments
  • Strong communication skills and customer service Focus
  • Certifications: MCSA, MCSE or MCITP, CCNA
  • Citrix Experience Essential

For more information please contact Charles

03 94483011

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