Job Description

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Customer Service Specialist Caneland Mackay

Advertiser: Commonwealth Bank of Australia3.5 out of 53.5 overall rating (1269 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Jan 2020
Location
Mackay & Coalfields
Work Type
Part Time
Classification
Banking & Financial Services, Banking - Retail/Branch

Customer Service Specialist Caneland Mackay

Please note this is part time opportunity offering 21 hours per week.

  • Monday 11 - 4pm
  • Tuesday 12 - 4 pm
  • Wednesday 12 - 4pm
  • Thursday 12.15 -5pm
  • Friday 12 - 4pm

Do work that matters

As a Customer Service Specialist you’ll help our customers realise their financial goals by conducting financial health checks. By identifying particular needs and understanding our customer’s future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services.

Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we’ve provided them with the best possible care and experience. Join our team and help us continue to build a culture of integrity and accountability by placing the customer at the centre of everything we do.

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Our new Express Branches offer a unique, smarter branch design. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. These branches will continue to evolve with our business as we focus on meeting our customers' changing needs.



What will help you succeed?
We’re looking for highly motivated candidates with the ability to work as part of a team and individually in a busy and structured environment. You’ll also be confident in achieving targets through identifying and providing financial solutions to our customer’s individual needs. This is a great opportunity for those not afraid to start up a conversation with a stranger as communication skills are key.

Although previous banking or financial experience would be helpful, a strong sales and service background is more important.

If this sounds like the role for you then we would love to hear from you. Apply today!

Please note this is part time opportunity offering 21 hours per week.

  • Monday 11 - 4pm
  • Tuesday 12 - 4 pm
  • Wednesday 12 - 4pm
  • Thursday 12.15 -5pm
  • Friday 12 - 4pm

Do work that matters

As a Customer Service Specialist you’ll help our customers realise their financial goals by conducting financial health checks. By identifying particular needs and understanding our customer’s future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services.

Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we’ve provided them with the best possible care and experience. Join our team and help us continue to build a culture of integrity and accountability by placing the customer at the centre of everything we do.

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Our new Express Branches offer a unique, smarter branch design. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. These branches will continue to evolve with our business as we focus on meeting our customers' changing needs.



What will help you succeed?
We’re looking for highly motivated candidates with the ability to work as part of a team and individually in a busy and structured environment. You’ll also be confident in achieving targets through identifying and providing financial solutions to our customer’s individual needs. This is a great opportunity for those not afraid to start up a conversation with a stranger as communication skills are key.

Although previous banking or financial experience would be helpful, a strong sales and service background is more important.

If this sounds like the role for you then we would love to hear from you. Apply today!

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