Job Description

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Customer Service Officer

Advertiser: Hays Contact CentresMore jobs from this company

Job Information

Job Listing Date
14 Jan 2020
Location
Sydney, Parramatta & Western Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer

  • Government Department
  • Western Sydney Location
  • Excellent Contract with an Immediate start!

Fantastic opportunity to join a Government Department in Western Sydney on a one-off project!

Your new company
This is a fantastic opportunity to join a government organisation working on a one-off project which will see you on the fore front line for all customer enquiries. Based in Western Sydney, this department is looking for multiple customer service officers to answer inbound calls and follow up with any general enquirers.

Your new role
Calls are in relation to the recent election and you will be providing customer service support and updates to individuals following on from the event. The role will require you to be able to:

  • Provide a high-level quality of customer service daily
  • Ability to take a high-volume of inbound calls and handle complaints where necessary
  • Provide clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly


What you'll need to succeed

To be successful for this position you should have:

  • Previous experience working within a contact centre essential
  • Previous experience working within collections is highly desired
  • Confident multi-tasker and have a committed approach to customer satisfaction

Please note this contract is currently for three months with a strong potential to extend after this. This will be an ASAP start and you must be available immediately to interview.

What you'll get in return
On offer to you is a pay-rate of $30 per hour + Super. In return you will receive excellent working hours Monday to Friday working 7 hours a day within 7am to 7pm aswell as join a vibrant, supportive and friendly team environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Kate Jones on 0280626137.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508


Reference Number: 2330439

To apply please click
the 'Apply' button below.

Fantastic opportunity to join a Government Department in Western Sydney on a one-off project!

Your new company
This is a fantastic opportunity to join a government organisation working on a one-off project which will see you on the fore front line for all customer enquiries. Based in Western Sydney, this department is looking for multiple customer service officers to answer inbound calls and follow up with any general enquirers.

Your new role
Calls are in relation to the recent election and you will be providing customer service support and updates to individuals following on from the event. The role will require you to be able to:

  • Provide a high-level quality of customer service daily
  • Ability to take a high-volume of inbound calls and handle complaints where necessary
  • Provide clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly


What you'll need to succeed

To be successful for this position you should have:

  • Previous experience working within a contact centre essential
  • Previous experience working within collections is highly desired
  • Confident multi-tasker and have a committed approach to customer satisfaction

Please note this contract is currently for three months with a strong potential to extend after this. This will be an ASAP start and you must be available immediately to interview.

What you'll get in return
On offer to you is a pay-rate of $30 per hour + Super. In return you will receive excellent working hours Monday to Friday working 7 hours a day within 7am to 7pm aswell as join a vibrant, supportive and friendly team environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Kate Jones on 0280626137.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508

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