Job Description

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Call Center - Booking Agents

Advertiser: South Coast Radiology2.5 out of 52.5 overall rating (6 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Jan 2020
Location
Gold Coast
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre
Call Center - Booking Agents

South Coast Radiology is a rapidly growing diagnostic imaging provider with 11 practices on the Gold Coast as well as practices in Mackay and Toowoomba.

We are currently seeking Booking Agents within our Call Centre to join our busy team. 

As the voice of our organisation, it is expected that you will have excellent communication skills and a commitment to exceptional customer service to our patients and referrers.

This very busy, challenging role will see you booking procedures for all modalities including CT/Xray, MRI, Ultrasound and Nuclear Medicine across all our sites. 

Benefits

  • Being part of a unique private medical imaging business
  • Being generously compensated for your professional service to our patients, Radiologists and other practitioners
  • Having the opportunity to showcase your superior communication, interpersonal and time management skills
  • Being trained by experienced staff members who have the ability to share their years of knowledge and experience
  • Increase your existing knowledge of medical terminology as well as various medical imaging services

Responsibilities   

  • Answering telephone calls in a courteous and professional manner.
  • Booking appointments for our patients using our state-of-the-art reservation system - Karisma
  • Quoting relevant fees and Medicare rebates to patients
  • Informing our patients of procedural requirements prior to their visit

Requirements   

  • Extensive medical or radiology experience is desirable
  • Excellent personal presentation and communication skills
  • Excellent time management and the ability to prioritise tasks in a busy environment
  • Previous experience working with Karisma (RIS) will be highly regarded however those with experience using other medical reservations packages will be considered
  • Previous experience within a call centre environment desirable. 

Interested? We would love to hear from you.

If you feel that you have the experience, expertise and skills please submit an application with your resume and cover letter outlining your suitability to this role.

Only applicants successful in gaining an interview will be contacted.

South Coast Radiology is a rapidly growing diagnostic imaging provider with 11 practices on the Gold Coast as well as practices in Mackay and Toowoomba.

We are currently seeking Booking Agents within our Call Centre to join our busy team. 

As the voice of our organisation, it is expected that you will have excellent communication skills and a commitment to exceptional customer service to our patients and referrers.

This very busy, challenging role will see you booking procedures for all modalities including CT/Xray, MRI, Ultrasound and Nuclear Medicine across all our sites. 

Benefits

  • Being part of a unique private medical imaging business
  • Being generously compensated for your professional service to our patients, Radiologists and other practitioners
  • Having the opportunity to showcase your superior communication, interpersonal and time management skills
  • Being trained by experienced staff members who have the ability to share their years of knowledge and experience
  • Increase your existing knowledge of medical terminology as well as various medical imaging services

Responsibilities   

  • Answering telephone calls in a courteous and professional manner.
  • Booking appointments for our patients using our state-of-the-art reservation system - Karisma
  • Quoting relevant fees and Medicare rebates to patients
  • Informing our patients of procedural requirements prior to their visit

Requirements   

  • Extensive medical or radiology experience is desirable
  • Excellent personal presentation and communication skills
  • Excellent time management and the ability to prioritise tasks in a busy environment
  • Previous experience working with Karisma (RIS) will be highly regarded however those with experience using other medical reservations packages will be considered
  • Previous experience within a call centre environment desirable. 

Interested? We would love to hear from you.

If you feel that you have the experience, expertise and skills please submit an application with your resume and cover letter outlining your suitability to this role.

Only applicants successful in gaining an interview will be contacted.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a call centre before?
  • What's your expected annual base salary?
  • Do you have experience working towards targets and KPIs?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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