- Job Listing Date
- 14 Jan 2020
- Lismore & Far North Coast
- Work Type
- Call Centre & Customer Service, Customer Service - Customer Facing
- Temporary Part Time opportunity, up to 6 months
- Location: Casino station
- Salary: CA2 $1,086.65 pro rata p.w + 9.5% superannuation
As a CSA Qualified, you will be responsible for undertaking a broad range of station functions including train operations, customer service and station/trains presentation. The role requires sound knowledge of policies, procedures and guidelines and you will be expected to work with minimal supervision and guidance. This temporary part-time position is offering 30 hours per fortnight.
We are looking for a Customer Service Attendant Qualified who has outstanding customer service skills, as well as strong problem solving skills and preferably good knowledge in trains. If you are self-motivated, have a strong work ethic and are driven to provide exceptional customer service, then we want to hear from you.
For more information on this position, you can view the role description here.
NSW TrainLink is proud to connect people and communities throughout NSW and encourages people to choose us because we are a better way to go.
We provide intercity, regional and interstate rail and coach services for customers travelling between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands, Illawarra and South Coast regions, as well as Regional services around NSW and to Brisbane, Canberra and Melbourne.
Each year our customers take more than 35 million journeys with our safe, reliable and comfortable trains with on board facilities.
As an organisation, we are committed to building a diverse and inclusive culture across the Transport cluster; a culture that plans for and encourages diversity, recognising the benefits that such an approach brings for our staff and customers.
NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:
- Free travel on Government trains, buses and ferries
- Applicable Shift Allowances and Penalty Rates
Our commitment to Diversity
TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.
How to apply
To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses how
- Your skills and experience fit this role
- Provide an example of a situation when you handled a customer complaint. How did you respond? What steps did you take to improve the customer satisfaction level?
For any enquiries, please contact Soumaya Benyassine at firstname.lastname@example.org and quote 00007JQS.
Please note: successful candidate may require to undertake background checks and criminal record checks.
Applications close: 11:59PM; Sunday 26 January 2020
For any technical problems in submitting your application, please contact the technical support via email to email@example.com or telephone 1800 562 679 from 9:00am to 5:00pm, Monday to Friday
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.