Job Description

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Customer Attendant Qualified

Advertiser: Sydney Trains3.1 out of 53.1 overall rating (193 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Jan 2020
Lismore & Far North Coast
Work Type
Call Centre & Customer Service, Customer Service - Customer Facing
  • Temporary Part Time opportunity, up to 6 months 
  • Location: Casino station
  • Salary: CA2 $1,086.65 pro rata p.w + 9.5% superannuation

The opportunity

We have an exciting opportunity for a Temporary Part-time Customer Attendant Qualified to be a part of our Customer Service Delivery team within NSW TrainLink. The Customer Attendant Qualified ensures that the location is maintained to applicable quality and safety standards, and provides a high level of customer service to customers.

As a CSA Qualified, you will be responsible for undertaking a broad range of station functions including train operations, customer service and station/trains presentation. The role requires sound knowledge of policies, procedures and guidelines and you will be expected to work with minimal supervision and guidance. This temporary part-time position is offering 30 hours per fortnight. 

We are looking for a Customer Service Attendant Qualified who has outstanding customer service skills, as well as strong problem solving skills and preferably good knowledge in trains. If you are self-motivated, have a strong work ethic and are driven to provide exceptional customer service, then we want to hear from you.

For more information on this position, you can view the role description here.

About us
NSW TrainLink is proud to connect people and communities throughout NSW and encourages people to choose us because we are a better way to go.

We provide intercity, regional and interstate rail and coach services for customers travelling between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands, Illawarra and South Coast regions, as well as Regional services around NSW and to Brisbane, Canberra and Melbourne.
Each year our customers take more than 35 million journeys with our safe, reliable and comfortable trains with on board facilities.

As an organisation, we are committed to building a diverse and inclusive culture across the Transport cluster; a culture that plans for and encourages diversity, recognising the benefits that such an approach brings for our staff and customers.

NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:

  • Free travel on Government trains, buses and ferries
  • Applicable Shift Allowances and Penalty Rates
Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.

Our commitment to Diversity
TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.

How to apply
To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses how

  • Your skills and experience fit this role
  • Provide an example of a situation when you handled a customer complaint. How did you respond? What steps did you take to improve the customer satisfaction level?
Click on the APPLY button below. For more information on how to apply for a role in the NSW Public Sector please click here or for more information on NSW TrainLink please click on link provided.

For any enquiries, please contact Soumaya Benyassine at and quote 00007JQS.

Please note: successful candidate may require to undertake background checks and criminal record checks.

Applications close: 11:59PM; Sunday 26 January 2020

For any technical problems in submitting your application, please contact the technical support via email to or telephone 1800 562 679 from 9:00am to 5:00pm, Monday to Friday

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.


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