Job Description

Job Header

Desktop Support Analyst

Advertiser: Empire Group3 out of 53.0 overall rating (3 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Jan 2020
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Desktop Support Analyst

Our client is one of Australia’s leading law firms with offices all over the world. The firm has a strong presence across all key industry sector and aims to provide the highest possible standard of legal service. An opportunity for a Desktop Support Analyst to join their Brisbane CBD office

The Role
  • Provide high quality, first and second level support to all staff nationally.
  • Management of own incident queue within ServiceNow, to ensure all non-closed requests are resolved as quickly as possible.
  • Participating in any required project work, for example rollouts or software upgrades.
  • Partnering strongly with other groups in IT, in particular the second level team.
  • Support IT’s after hours roster to provide after-hours service to all offices and users
Skills/Experience
  • Previous experience in a customer service role within a large corporate or international organisation
  • Strong written and verbal communication skills
  • Strong IT technical knowledge, with a good general knowledge in Microsoft Office and Windows OS
  • Ability to prioritise and manage customer service requests
  • Tertiary qualifications in Information Services or equivalent (desirable)
We look forward to receiving your application via Seek, please don't hesitate to contact either Daniel Keyte (daniel.keyte@empiregroup.com.au) or Shane Driver (shane.driver@empiregroup.com.au) with any questions.
Alternatively, for a confidential chat, you can call us on (07) 3231 1202
Our client is one of Australia’s leading law firms with offices all over the world. The firm has a strong presence across all key industry sector and aims to provide the highest possible standard of legal service. An opportunity for a Desktop Support Analyst to join their Brisbane CBD office

The Role
  • Provide high quality, first and second level support to all staff nationally.
  • Management of own incident queue within ServiceNow, to ensure all non-closed requests are resolved as quickly as possible.
  • Participating in any required project work, for example rollouts or software upgrades.
  • Partnering strongly with other groups in IT, in particular the second level team.
  • Support IT’s after hours roster to provide after-hours service to all offices and users
Skills/Experience
  • Previous experience in a customer service role within a large corporate or international organisation
  • Strong written and verbal communication skills
  • Strong IT technical knowledge, with a good general knowledge in Microsoft Office and Windows OS
  • Ability to prioritise and manage customer service requests
  • Tertiary qualifications in Information Services or equivalent (desirable)
We look forward to receiving your application via Seek, please don't hesitate to contact either Daniel Keyte (daniel.keyte@empiregroup.com.au) or Shane Driver (shane.driver@empiregroup.com.au) with any questions.
Alternatively, for a confidential chat, you can call us on (07) 3231 1202

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role