Job Description

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Casual Customer Care Agent

Advertiser: HelloFresh3.7 out of 53.7 overall rating (22 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$25 - $29.99 per hour
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Casual Customer Care Agent

Start date: 3rd February 2020

Join an energetic and highly motivated team! Work in a dynamic, high-energy, high-growth field where you can really have an impact and make a difference every single day.

 

  • Great benefits and incentives | Full Training provided
  • Supportive team | Career Progression | Learning Academy
  • Next, to Central Station | 7-day rotating roster

 

About HelloFresh

We are the leading global company in the expanding online recipe kit delivery market. This is a unique opportunity to gain valuable and challenging experience at a young and dynamic company. Responsibility is given from day one to use your initiative and creativity to help us grow our business and support our mission:

We want to change the way people eat – FOREVER!

As our customer base is growing so rapidly we are looking for Customer Care Agents to join our energetic and highly motivated team within our core business hours from 7 am – 9 pm. If you would like to work in a high-energy, high-growth field where you can really have an impact and make a difference every single day then join us and become part of developing a global fresh food champion! 

You will...

  • Be the first point of contact for our customers providing general support and building engaging relationships on every customer call or interaction
  • Provide an empathetic and high level of quality customer service in order to meet and exceed the expectations of our customers
  • Demonstrate professionalism, timely support and effective communication
  • Investigate and resolve customer complaints and feedback in a positive manner
  • Work collaboratively with the team to ensure business & team objectives are met
  • Be available to work a minimum of 4 shifts from Monday – Sunday, 2 of which must be on a Monday, Tuesday or Thursday between the hours of 7am-9pm.
  • Be available for one week of training, commencing Monday 3rd February 2020

You have...

  • Experience in dealing with customers and providing the highest level of service
  • High level written and verbal communication skills
  • Must have basic computer skills across Microsoft Suites and Google.
  • An obsession with details and a nature that will not rest until everything is in order
  • Experience working in a fast paced environment that requires initiative, being proactive and multitasking

You are...

  • Available open to work between the hours of 7 am and 9 pm
  • Obsessed with food!
  • Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment
  • Supportive and positive at all times - we work as a team!
  • Not afraid to take the initiative and provide innovative solutions to problems
  • Excited to work in a fast-paced environment with constant change and growth
  • Able to work towards targets and KPI's to ensure we deliver high-quality service to our customers

Perks

  • Opportunities to grow within the business.
  • Competitive salary and a quarterly bonus potential.
  • Great discounts on our HelloFresh boxes.
  • Additional incentives to reward you for your hard work.
  • Individual development plans for each employee inclusive of our in-house HelloFresh Academy.
  • Social events and a great work culture.
  • An amazing, diverse and supportive team.

Interested in working with us?

Simply apply online with your CV. We look forward to hearing from you!

www.hellofresh.com.au/jobs

Start date: 3rd February 2020

Join an energetic and highly motivated team! Work in a dynamic, high-energy, high-growth field where you can really have an impact and make a difference every single day.

 

  • Great benefits and incentives | Full Training provided
  • Supportive team | Career Progression | Learning Academy
  • Next, to Central Station | 7-day rotating roster

 

About HelloFresh

We are the leading global company in the expanding online recipe kit delivery market. This is a unique opportunity to gain valuable and challenging experience at a young and dynamic company. Responsibility is given from day one to use your initiative and creativity to help us grow our business and support our mission:

We want to change the way people eat – FOREVER!

As our customer base is growing so rapidly we are looking for Customer Care Agents to join our energetic and highly motivated team within our core business hours from 7 am – 9 pm. If you would like to work in a high-energy, high-growth field where you can really have an impact and make a difference every single day then join us and become part of developing a global fresh food champion! 

You will...

  • Be the first point of contact for our customers providing general support and building engaging relationships on every customer call or interaction
  • Provide an empathetic and high level of quality customer service in order to meet and exceed the expectations of our customers
  • Demonstrate professionalism, timely support and effective communication
  • Investigate and resolve customer complaints and feedback in a positive manner
  • Work collaboratively with the team to ensure business & team objectives are met
  • Be available to work a minimum of 4 shifts from Monday – Sunday, 2 of which must be on a Monday, Tuesday or Thursday between the hours of 7am-9pm.
  • Be available for one week of training, commencing Monday 3rd February 2020

You have...

  • Experience in dealing with customers and providing the highest level of service
  • High level written and verbal communication skills
  • Must have basic computer skills across Microsoft Suites and Google.
  • An obsession with details and a nature that will not rest until everything is in order
  • Experience working in a fast paced environment that requires initiative, being proactive and multitasking

You are...

  • Available open to work between the hours of 7 am and 9 pm
  • Obsessed with food!
  • Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment
  • Supportive and positive at all times - we work as a team!
  • Not afraid to take the initiative and provide innovative solutions to problems
  • Excited to work in a fast-paced environment with constant change and growth
  • Able to work towards targets and KPI's to ensure we deliver high-quality service to our customers

Perks

  • Opportunities to grow within the business.
  • Competitive salary and a quarterly bonus potential.
  • Great discounts on our HelloFresh boxes.
  • Additional incentives to reward you for your hard work.
  • Individual development plans for each employee inclusive of our in-house HelloFresh Academy.
  • Social events and a great work culture.
  • An amazing, diverse and supportive team.

Interested in working with us?

Simply apply online with your CV. We look forward to hearing from you!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • How much notice are you required to give your current employer?
  • Are you available to work on a rotating roster?
  • Which of the following days and times are you available to work?

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