Job Description

Job Header

1 x Customer Contact Officer (Casual) - Dalby, Queensland

Advertiser: Western Downs Regional Council3.2 out of 53.2 overall rating (23 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Toowoomba & Darling Downs
Work Type
Call Centre & Customer Service, Customer Service - Call Centre

About Council

A region the size of Tasmania, just 2.5 hours west of Brisbane and an easy drive from the Sunshine and Gold Coasts, the Western Downs has a growing population of over 34,000 people.

The region’s diverse economy, vibrant active communities and the extensive infrastructure and multi-billion dollar energy investments are ensuring that the Western Downs continues to go from strength-to-strength.

Western Downs Regional Council is one of only a handful of Council’s in the state of Queensland to be debt-free.

Council is very proud of this immense achievement which it had been working towards since 2015, proving itself to be one of the most financially prudent Councils in Queensland.


About the Role

Based in Dalby, you will be part of Customer Contact team responsible for assisting customers face to face or over the telephone with their enquiries, receiving payments and providing general information and advice.

Reporting to the Customer Contact Supervisor, you will:

  • provide excellent customer service to internal and external clients.
  • have demonstrated ability to maintain financial records and proven experience with point of sale systems, cash handling and reconciliation processes.
  • be able to work independently and multi-task while maintaining attention to detail.

About you

The successful applicant will:

  • have highly developed interpersonal skills including proven written and verbal communication skills;
  • possess good time management skills and the ability to complete allocated tasks while working within a team; and
  • demonstrate problem solving and dispute resolution capabilities.

What we offer:

  • Access to Corporate Health Plan

If you enjoy working with people and have a passion for providing excellent customer service to support our community, this role is for you.  TOGETHER WE MAKE A REAL DIFFERENCE


For a full position description copy and paste the below URL into a browser.


Application via Seek 'Apply Now.'

Applications close at 5.00pm AEST on Thursday 6 February 2020.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • Do you have a current Australian driver's licence?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role