Job Description

Job Header

Debt and Hardship Team Leader

Advertiser: DCS Group3.4 out of 53.4 overall rating (14 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Accounting, Insolvency & Corporate Recovery

Debt and Hardship Team Leader

Drive your passion for customer care within this highly successful client focused team and join DCS Group as a Team Lead in our growing debt resolution and hardship team. Take this opportunity to strengthen your customer service and leadership skills so that your team delivers exceptional customer service.

Your new company - DCS Group

DCS Group is home to experienced individuals who challenge themselves to deliver outstanding customer service and provide outcomes with empathy and excellence. Contribute your customer care skills to DCS Group and assist clients to take control of their financial situation with the aim of becoming debt free.

To learn more about DCS Group, please visit our website www.dcsgroup.com.au

Your new role

You will work within a growing, highly successful team where you will use your experience in insolvency, finance or accounting to build relationships with creditors to deliver the best debt management solutions that assist our clients to improve their financial position. As well as case management of your allocated clients and negotiations with creditors, you will contribute to the day-to-day supervision of the team – coaching and developing your team members as we strive to deliver exceptional customer service and outcomes to our clients.

Your skillset and experience

Case Management:

  • Experience in personal insolvency, collections, hardship management or consumer lending
  • Tertiary qualifications in accounting or finance
  • Build respectful and non-judgemental relationships with our clients from all backgrounds
  • Consult with clients to understand their financial position
  • Prepare  debt resolution proposals
  • Build strong relationships with creditors leading them to provide optimal consideration and attention to our clients
  • Negotiate with creditors on behalf of clients to achieve the best solution to deal with their debts
  • Complete administrative and financial processes efficiently to meet workload, time frame and compliance requirements
  • Follow-up and collate financial information and supporting documents from clients and creditors.
  • Resolve any problems or find ways to work around obstacles and challenges.
  • Demonstrate a high level of attention to detail. 
  • Have an excellent telephone manner, with the ability to explain concepts, negotiate and influence others
  • A high level of computer skills and be a fast learner.

Team Leadership:

  • You will be able to demonstrate leadership and supervisory experience in current or previous roles.
  • You will possess the ability to effectively performance manage and coach team members in order to maximise performance and ensure that targets are achieved by working side by side with your team members.
  • You will possess the ability to mentor, motivate, encourage and celebrate positive individual and team results.
  • Experience in developing work procedures and processes
  • You will possess strong strategic decision making skills in order to achieve KPI's

Your key responsibilities

  • Managing a case load of clients who are in hardship and seeking assistance to manage their debts
  • Leading, coaching and mentoring  your team to be amazing
  • Managing daily operational requirements including policy, process and compliance issues
  • Managing escalated issues and resolve any complex or difficult situations
  • Exceeding individual and team KPI's
  • Identifying and documenting training needs
  • Building relationships between the team and other key stakeholders

Your benefits

We offer our employees a modern working environment where job satisfaction is a top priority.

Some of our corporate benefits include free off road parking, car washing service with free pick up and drop off, annual flu shots and regular celebrations of many events throughout the year.

If you are looking for an opportunity to develop a career and learn new skills with an industry leader, this is the role for you!

Please Note: You must be a Permanent Resident or Citizen of Australia to be considered for this role. We are an equal opportunity employer with a commitment to diversity. Criminal history and financial integrity checks will also be completed for the successful candidate.

No contact from recruitment agencies or third parties, please!

PO Box 3074, Newstead QLD 4006
ACN 123 770 267 | www.dcsgroup.com.au

Drive your passion for customer care within this highly successful client focused team and join DCS Group as a Team Lead in our growing debt resolution and hardship team. Take this opportunity to strengthen your customer service and leadership skills so that your team delivers exceptional customer service.

Your new company - DCS Group

DCS Group is home to experienced individuals who challenge themselves to deliver outstanding customer service and provide outcomes with empathy and excellence. Contribute your customer care skills to DCS Group and assist clients to take control of their financial situation with the aim of becoming debt free.

To learn more about DCS Group, please visit our website www.dcsgroup.com.au

Your new role

You will work within a growing, highly successful team where you will use your experience in insolvency, finance or accounting to build relationships with creditors to deliver the best debt management solutions that assist our clients to improve their financial position. As well as case management of your allocated clients and negotiations with creditors, you will contribute to the day-to-day supervision of the team – coaching and developing your team members as we strive to deliver exceptional customer service and outcomes to our clients.

Your skillset and experience

Case Management:

  • Experience in personal insolvency, collections, hardship management or consumer lending
  • Tertiary qualifications in accounting or finance
  • Build respectful and non-judgemental relationships with our clients from all backgrounds
  • Consult with clients to understand their financial position
  • Prepare  debt resolution proposals
  • Build strong relationships with creditors leading them to provide optimal consideration and attention to our clients
  • Negotiate with creditors on behalf of clients to achieve the best solution to deal with their debts
  • Complete administrative and financial processes efficiently to meet workload, time frame and compliance requirements
  • Follow-up and collate financial information and supporting documents from clients and creditors.
  • Resolve any problems or find ways to work around obstacles and challenges.
  • Demonstrate a high level of attention to detail. 
  • Have an excellent telephone manner, with the ability to explain concepts, negotiate and influence others
  • A high level of computer skills and be a fast learner.

Team Leadership:

  • You will be able to demonstrate leadership and supervisory experience in current or previous roles.
  • You will possess the ability to effectively performance manage and coach team members in order to maximise performance and ensure that targets are achieved by working side by side with your team members.
  • You will possess the ability to mentor, motivate, encourage and celebrate positive individual and team results.
  • Experience in developing work procedures and processes
  • You will possess strong strategic decision making skills in order to achieve KPI's

Your key responsibilities

  • Managing a case load of clients who are in hardship and seeking assistance to manage their debts
  • Leading, coaching and mentoring  your team to be amazing
  • Managing daily operational requirements including policy, process and compliance issues
  • Managing escalated issues and resolve any complex or difficult situations
  • Exceeding individual and team KPI's
  • Identifying and documenting training needs
  • Building relationships between the team and other key stakeholders

Your benefits

We offer our employees a modern working environment where job satisfaction is a top priority.

Some of our corporate benefits include free off road parking, car washing service with free pick up and drop off, annual flu shots and regular celebrations of many events throughout the year.

If you are looking for an opportunity to develop a career and learn new skills with an industry leader, this is the role for you!

Please Note: You must be a Permanent Resident or Citizen of Australia to be considered for this role. We are an equal opportunity employer with a commitment to diversity. Criminal history and financial integrity checks will also be completed for the successful candidate.

No contact from recruitment agencies or third parties, please!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Do you have collections experience?
  • Have you worked in a call centre before?
  • Do you have experience working towards targets and KPIs?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role