Job Description

Job Header

Customer Service Representative

Advertiser: Database Consultants Australia3.5 out of 53.5 overall rating (4 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Location
Melbourne, CBD & Inner Suburbs
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Representative

  • Attractive hourly rate - $32.98 per hour plus Super
  • Ongoing Casual Positions available! Amazing new office location in South Wharf!
  • Must have full availability to work on a rotating roster between 8am to 9pm Monday to Friday

DCA Technologies are an outsourcing company who provide infringement management services to local government agencies. As an industry leader with a national presence we assist our clients in managing their processes, systems and technology integration relating to fines and safety.

The Role

Working as a Customer Service Representative is a perfect role for a passionate customer service professional that enjoys providing solutions to customers within a challenging but rewarding environment.

As a Customer Service Representative you will provide accurate and courteous customer service information and advice to customers with parking infringement enquiries.  

Required Availability


You must have full availability to work on a rotating roster between the hours of 8am - 9pm Monday to Friday - no weekend work! 

If you are successful in this role you will enjoy:

  • Ability to earn yearly bonus
  • Monthly reward and recognition
  • Comprehensive training
  • Positive, collaborative work environment
  • Career development opportunities
  • Monthly reward and recognition
  • Smart casual dress environment
  • Active social club, subsidised gym membership, discounted Medibank health insurance, employee referral program and more.

Your key responsibilities include:

  • Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
  • Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
  • Advising the public of their rights and obligations under the relevant Acts
  • Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
  • Accurate data entry of call summary into the computer system to create case history after each call

 What we are looking for:

  • Strong Customer Service orientation
  • Good communication skills both written and verbal
  • Professional approach and good phone manner especially when dealing with the difficult or distressed clients
  • Well-developed negotiation, problem solving and decision making skills
  • Ability to use multiple computer systems simultaneously
  • Energetic and enthusiastic with an ability to work autonomously
  • Call centre experience is desirable

Progressed candidates must have full Australian working rights and will be required to complete a National Police Check.

To submit an application, please click "Apply" to take the first step towards an exciting customer service career!

DCA Technologies is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

We are an equal opportunity employer
www.data.com.au
P: (03) 9320 9000
F: (03) 9320 9001
Please click the ‘Apply for this job’ button.
  • Attractive hourly rate - $32.98 per hour plus Super
  • Ongoing Casual Positions available! Amazing new office location in South Wharf!
  • Must have full availability to work on a rotating roster between 8am to 9pm Monday to Friday

DCA Technologies are an outsourcing company who provide infringement management services to local government agencies. As an industry leader with a national presence we assist our clients in managing their processes, systems and technology integration relating to fines and safety.

The Role

Working as a Customer Service Representative is a perfect role for a passionate customer service professional that enjoys providing solutions to customers within a challenging but rewarding environment.

As a Customer Service Representative you will provide accurate and courteous customer service information and advice to customers with parking infringement enquiries.  

Required Availability


You must have full availability to work on a rotating roster between the hours of 8am - 9pm Monday to Friday - no weekend work! 

If you are successful in this role you will enjoy:

  • Ability to earn yearly bonus
  • Monthly reward and recognition
  • Comprehensive training
  • Positive, collaborative work environment
  • Career development opportunities
  • Monthly reward and recognition
  • Smart casual dress environment
  • Active social club, subsidised gym membership, discounted Medibank health insurance, employee referral program and more.

Your key responsibilities include:

  • Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
  • Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
  • Advising the public of their rights and obligations under the relevant Acts
  • Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
  • Accurate data entry of call summary into the computer system to create case history after each call

 What we are looking for:

  • Strong Customer Service orientation
  • Good communication skills both written and verbal
  • Professional approach and good phone manner especially when dealing with the difficult or distressed clients
  • Well-developed negotiation, problem solving and decision making skills
  • Ability to use multiple computer systems simultaneously
  • Energetic and enthusiastic with an ability to work autonomously
  • Call centre experience is desirable

Progressed candidates must have full Australian working rights and will be required to complete a National Police Check.

To submit an application, please click "Apply" to take the first step towards an exciting customer service career!

DCA Technologies is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.