Job Description

Job Header

Senior Customer Attendant

Advertiser: Sydney Trains3.1 out of 53.1 overall rating (193 employee reviews) More jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Blue Mountains & Central West
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Customer Facing


  •  Holiday Relief Roster Permanent Full Time position
  • SCSA Level 3 $1,189.05 per week pro rata inclusive of Industry allowance
  • Location: Bathurst

About us

NSW Trains is proud to connect people and communities throughout NSW and encourages people to choose us because we are a better way to go.
We provide intercity, regional and interstate rail and coach services for customers travelling between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands, Illawarra and South Coast regions, as well as Regional services around NSW and to Brisbane, Canberra and Melbourne.

Each year our customers take more than 35 million journeys with our safe, reliable and comfortable trains with on board facilities.
As an organisation, we are committed to building a diverse and inclusive culture across the Transport cluster; a culture that plans for and encourages diversity, recognising the benefits that such an approach brings for our staff and customers.

The opportunity

We have an opportunity for a Senior Customer Attendant to be a part of our Customer Service Delivery team within NSW TrainLink. This position plays a key role in leading and coordinating a broad range of station functions, including though not limited to, customer service, station operation coordination and planning, station presentation & Ticket sales.

This role also consists of shift work including nights, weekends and public holidays. You will provide coverage for other employees while they are on leave. Your shifts may change day to day, as required by the business. Your roster may include ‘SPARE’ days, where you are not assigned a specific shift and will be directed by our rostering team as the business needs.

About you
We are looking for a Senior Customer Attendant who has experience in a customer service environment with a customer centric ethos and has capacity to operate both independently, using initiative and self-direction, and as a team member to produce consistently high quality work.

Want to know more?
Please click here to view a copy of the position description.

Joining NSW Trains, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!
Don’t miss out! Apply today to register your interest.

How to apply?
To apply for this position, please submit a resume and brief covering letter (no longer than two pages) which addresses how

  1. Provide an example of a situation when you handled a customer complaint. What steps did you take to improve the customer satisfaction level?
  2. Provide an example of when you have had to use your effective communication and negotiation skills to resolve a problem in the workplace. What was the problem, how did you resolve it and what was the outcome?

Our Commitment to Diversity

Great people come from all walks of life. At NSWTrains we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation.

Salary and benefits

NSWTrains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:

  • $1,189.05 per week
  • 9.5% superannuation, annual leave loading and shift allowances
  • 4 weeks annual leave
  • Free travel on all NSW Government trains, buses and ferries
  • Available to work a 24 hour rotating roster including shift work, weekends and public holidays

Need help?
For more information on how to apply for a role in the NSW Public Sector please click here.

For any enquiries, please contact Soumaya Benyassine at and quote 00007J9N

Applications close: 11:59PM; Wednesday 22 January 2020

For any technical problems in submitting your application, please contact the technical support via email to or telephone 1800 562 679 from 9:00am to 5:00pm, Monday to Friday

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). Transport for NSW is an equal opportunity employer. Women and people with a disability are encouraged to apply.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.