Job Description

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Customer Support Specialist

Advertiser: Web Active Corporation Pty LtdMore jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Location
ACT
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Support Specialist

About us

eWAY is a leading, well respected and award winning eCommerce service provider helping customers trade online. We process billions in payments every year across the globe for tens of thousands of businesses. We are merchant centric and believe in offering our community a safe, reliable, and frictionless payment gateway which is a cornerstone to their growth and success.

We are part of the Global Payments network (NYSE: GPN) and the only provider with a "real people" 24/7 local and omnichannel customer service offering. At eWAY, our people come first. We believe our employees are our most valuable asset. As part of Global Payments, we strive to provide unparalleled job opportunities and connections throughout Australia and Worldwide. Our culture of diversity and high performance was built through an open, welcoming and fast paced workplace. We encourage a healthy, active workplace, with a friendly, accepting environment for all.

Check out why our staff love to work here by clicking this link! https://ezidebit-1.wistia.com/medias/3u60sp3sye 

About the Role

The Customer Support Specialist sits within the eWAY Support team, nurturing new and existing clients.

As part of this role your responsibilities will include:

  • Delivering first class general and technical support to our merchants;
  • Managing all incoming calls, chats and emails from clients and their customers, actioning these in a timely manner;
  • Respond, investigate and resolve questions and issues from clients;
  • Identify issues that are affecting client experience negatively and escalate appropriately to ensure timely resolution, and
  • Maintain client data and ensure its integrity.

About You

To be successful in this role you are someone with a passion for customer service, who  possesses the following skills and attributes:

  • Passionate about delivering an amazing customer experience.
  • Excellent administrative skills with high attention to detail.
  • Good communicator with a strong customer service ethic.
  • Ability to work in a fast paced, deadline driven environment.

Experience in the payments industry is not necessary and all are encouraged to apply.

Apply now with a resume and cover letter, outlining how your skills and experience make you the right person for this role. For a confidential discussion please contact Rebekah Hardwicke on 0435 028 895  or rebekah.hardwicke@eway.com.au


Please note: recruitment for this position will commence immediately. Interviews may occur prior to the end of the advertising period and this role may be filled accordingly.

We respectfully ask that no recruitment agencies contact us in regards to this position.

About us

eWAY is a leading, well respected and award winning eCommerce service provider helping customers trade online. We process billions in payments every year across the globe for tens of thousands of businesses. We are merchant centric and believe in offering our community a safe, reliable, and frictionless payment gateway which is a cornerstone to their growth and success.

We are part of the Global Payments network (NYSE: GPN) and the only provider with a "real people" 24/7 local and omnichannel customer service offering. At eWAY, our people come first. We believe our employees are our most valuable asset. As part of Global Payments, we strive to provide unparalleled job opportunities and connections throughout Australia and Worldwide. Our culture of diversity and high performance was built through an open, welcoming and fast paced workplace. We encourage a healthy, active workplace, with a friendly, accepting environment for all.

Check out why our staff love to work here by clicking this link! https://ezidebit-1.wistia.com/medias/3u60sp3sye 

About the Role

The Customer Support Specialist sits within the eWAY Support team, nurturing new and existing clients.

As part of this role your responsibilities will include:

  • Delivering first class general and technical support to our merchants;
  • Managing all incoming calls, chats and emails from clients and their customers, actioning these in a timely manner;
  • Respond, investigate and resolve questions and issues from clients;
  • Identify issues that are affecting client experience negatively and escalate appropriately to ensure timely resolution, and
  • Maintain client data and ensure its integrity.

About You

To be successful in this role you are someone with a passion for customer service, who  possesses the following skills and attributes:

  • Passionate about delivering an amazing customer experience.
  • Excellent administrative skills with high attention to detail.
  • Good communicator with a strong customer service ethic.
  • Ability to work in a fast paced, deadline driven environment.

Experience in the payments industry is not necessary and all are encouraged to apply.

Apply now with a resume and cover letter, outlining how your skills and experience make you the right person for this role. For a confidential discussion please contact Rebekah Hardwicke on 0435 028 895  or rebekah.hardwicke@eway.com.au


Please note: recruitment for this position will commence immediately. Interviews may occur prior to the end of the advertising period and this role may be filled accordingly.

We respectfully ask that no recruitment agencies contact us in regards to this position.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a call centre before?

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