Job Description

Job Header

Service Desk Analyst

Advertiser: GMT PeopleMore jobs from this company

Job Information

Job Listing Date
15 Jan 2020
Location
ACT
Salary
Attractive Hourly Rate
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Analyst

  • Federal Govt Client
  • 12 months contract
  • Investigate and resolve complex issues

Our Federal Govt Client is seeking Service Desk Analyst to provide ICT Customer Support through receiving and handling incident and service requests via telephone, email, in-person or ITSM application, and remediation using standard procedures. 

Your daily responsibilities:

  • Monitor the performance of the service desk ensuring all requests are dealt with accordingly.
  • Assist with improving the function of the service desk through analysis of service desk records.
  • Provide advice, assistance and training in the use of Commercial off The Shelf products.
  • Monitor the performance of applications.
  • Engage Problem Management when recurring faults have been identified.
  • Research and identify product enhancements, including the testing and installation of new application packages.

Skills and experience required:

  • Knowledge and experience in service management practices.
  • Experience managing Microsoft products and platforms.
  • Experience configuring and using IT Service Management Tools.
  • Understanding and experience with cloud platforms system administration.
  • Experience in managing a virtualised environment.
  • Knowledge and experience with Agile methodologies.

Highly desired:

  • ITIL certifications
  • MCSE, MCSA
  • ServiceNow experience
  • AWS Certified SysOps

This role is in a Commonwealth Government environment and the client is limited to accepting Australian Citizens with an active NV1 Clearance.

Please apply now for further information and position description. 
The Client Manager Chris and the GMT Team are available on 02 6201 010003 8613 9999

GMT supports clients committed to providing an environment that 
values diversity and supports employees to reach their full potential.

Please Note: Only suitable applicants will be contacted. 

Click 'APPLY for this job' and send us your CV and cover letter.

Please note: We are limited on the number of submissions and will contact those who meet the skills & experience. For additional information, please contact the client manager for a confidential discussion.

GMT People - driving a balanced workforce
Melbourne | Sydney | Canberra | Brisbane | Gold Coast | gmtpeople.com

Our Federal Govt Client is seeking Service Desk Analyst to provide ICT Customer Support through receiving and handling incident and service requests via telephone, email, in-person or ITSM application, and remediation using standard procedures. 

Your daily responsibilities:

  • Monitor the performance of the service desk ensuring all requests are dealt with accordingly.
  • Assist with improving the function of the service desk through analysis of service desk records.
  • Provide advice, assistance and training in the use of Commercial off The Shelf products.
  • Monitor the performance of applications.
  • Engage Problem Management when recurring faults have been identified.
  • Research and identify product enhancements, including the testing and installation of new application packages.

Skills and experience required:

  • Knowledge and experience in service management practices.
  • Experience managing Microsoft products and platforms.
  • Experience configuring and using IT Service Management Tools.
  • Understanding and experience with cloud platforms system administration.
  • Experience in managing a virtualised environment.
  • Knowledge and experience with Agile methodologies.

Highly desired:

  • ITIL certifications
  • MCSE, MCSA
  • ServiceNow experience
  • AWS Certified SysOps

This role is in a Commonwealth Government environment and the client is limited to accepting Australian Citizens with an active NV1 Clearance.

Please apply now for further information and position description. 
The Client Manager Chris and the GMT Team are available on 02 6201 010003 8613 9999

GMT supports clients committed to providing an environment that 
values diversity and supports employees to reach their full potential.

Please Note: Only suitable applicants will be contacted. 

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role