Job Description

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Field Engineer

Advertiser: Unisys2.8 out of 52.8 overall rating (141 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Feb 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$60,000 - $64,999
Work Type
Full Time
Classification
Engineering, Field Engineering

Field Engineer

ABOUT THE COMPANY

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.

The culture at Unisys is high performance, with a focus on delivering on and exceeding client expectations. Values of integrity, trust, respect, accountability, and responsibility underpin Unisys’ operations. We provide the freedom to work flexibly and offer a genuine opportunity to become part of a highly motivated team who are passionate about what they do. Unisys’ employees hold the power in their creativity, technical excellence and tenacity to satisfy our clients. That’s why Unisys is committed to attracting, developing and retaining exceptional talent.

YOUR NEW ROLE

We are seeking an experienced Field Engineer. You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

This is a journeyman position for the typical desk side support technician. You will apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products.

Responsibilities include:

  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation
  • Insures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

 

YOU WILL BRING

Ideally, you should have some knowledge around servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. Any specific Manufacturers certifications, i.e. EMC, Dell, Cisco, Microsoft, Apple would be helpful. You should have a number of years experience with troubleshooting software and hardware problems and the ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals.

If you are a suitably skilled individual who has the ability and drive to succeed in a busy and rewarding working environment, please click on the "Apply Now" button below.

Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.

ABOUT THE COMPANY

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.

The culture at Unisys is high performance, with a focus on delivering on and exceeding client expectations. Values of integrity, trust, respect, accountability, and responsibility underpin Unisys’ operations. We provide the freedom to work flexibly and offer a genuine opportunity to become part of a highly motivated team who are passionate about what they do. Unisys’ employees hold the power in their creativity, technical excellence and tenacity to satisfy our clients. That’s why Unisys is committed to attracting, developing and retaining exceptional talent.

YOUR NEW ROLE

We are seeking an experienced Field Engineer. You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

This is a journeyman position for the typical desk side support technician. You will apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products.

Responsibilities include:

  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products
  • Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation
  • Insures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

 

YOU WILL BRING

Ideally, you should have some knowledge around servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. Any specific Manufacturers certifications, i.e. EMC, Dell, Cisco, Microsoft, Apple would be helpful. You should have a number of years experience with troubleshooting software and hardware problems and the ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals.

If you are a suitably skilled individual who has the ability and drive to succeed in a busy and rewarding working environment, please click on the "Apply Now" button below.

Unisys is an equal opportunity employer and fosters an inclusive culture that embraces differences and diversity. We welcome applications from all sections of society.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a field engineer?
  • What's your expected annual base salary?
  • Do you own or have regular access to a car?

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