Job Description

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Live Chat support & Social Media Banking executive

Advertiser: Kelly ServicesMore jobs from this company

Job Information

Job Listing Date
21 Jan 2020
Location
Sydney, Parramatta & Western Suburbs
Salary
incl. Super plus Incentives
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Retail/Branch

Live Chat support & Social Media Banking executive

Our client is one of the world’s largest banking and financial services organisations. They serve more than 40 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Their network covers 65 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

Our client is expanding its social media presence and we are looking for a Customer Contact Representative to join our dynamic Contact Centre team, based at our Parramatta Office. This role will be responsible for responding to and servicing our customers through Twitter, Facebook and LiveChat.

Our centre operates Monday to Friday between 8am - 8pm. You will be required to work a monthly rotating roster, with a starting time between 8am and 10.30am.

Your main responsibilities in this role are:

  • Respond to queries on the Banks’s social media handles which include Twitter, Live Chat & Facebook.
  • Ensure a consistently high level of service delivery.
  • Maintain a thorough understanding of the company's customer proposition and strong knowledge of the range of products and services offered.
  • Effectively question, listen & understand our customers to enable you to fully discover both their financial circumstances and needs.
  • Work collaboratively with internal stakeholders to help achieve positive outcomes in an appropriate and timely manner.
  • Handle customer complaints efficiently.

To be successful in this role, you will need:

  • Strong passion for continuously delivering a superior customer experience
  • Previous experience within retail banking sales and service
  • Advanced social media skills (Facebook, Twitter & Live Chat)
  • Strong ability to work in a fast paced environment while delivering a personalised, friendly & efficient service at all times
  • Outstanding communication skills and ability to engage in effective conversations with customers & to build strong professional rapport.
  • Be able to demonstrate your ability to understand a customer’s requirements through effective discovery.
  • Open to working flexible shifting schedules

As their employee in Australia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes market leading subsidized private health cover, enhanced parental pay/benefits and support when you return to work, wellness days and wellbeing programs as well as a highly flexible workplace culture

If this sounds like the ideal next challenge for you please apply today or alternatively send your resume to Alexander.sacro@kellyservices.com.au

kellyservices.co.nz

Our client is one of the world’s largest banking and financial services organisations. They serve more than 40 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Their network covers 65 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

Our client is expanding its social media presence and we are looking for a Customer Contact Representative to join our dynamic Contact Centre team, based at our Parramatta Office. This role will be responsible for responding to and servicing our customers through Twitter, Facebook and LiveChat.

Our centre operates Monday to Friday between 8am - 8pm. You will be required to work a monthly rotating roster, with a starting time between 8am and 10.30am.

Your main responsibilities in this role are:

  • Respond to queries on the Banks’s social media handles which include Twitter, Live Chat & Facebook.
  • Ensure a consistently high level of service delivery.
  • Maintain a thorough understanding of the company's customer proposition and strong knowledge of the range of products and services offered.
  • Effectively question, listen & understand our customers to enable you to fully discover both their financial circumstances and needs.
  • Work collaboratively with internal stakeholders to help achieve positive outcomes in an appropriate and timely manner.
  • Handle customer complaints efficiently.

To be successful in this role, you will need:

  • Strong passion for continuously delivering a superior customer experience
  • Previous experience within retail banking sales and service
  • Advanced social media skills (Facebook, Twitter & Live Chat)
  • Strong ability to work in a fast paced environment while delivering a personalised, friendly & efficient service at all times
  • Outstanding communication skills and ability to engage in effective conversations with customers & to build strong professional rapport.
  • Be able to demonstrate your ability to understand a customer’s requirements through effective discovery.
  • Open to working flexible shifting schedules

As their employee in Australia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes market leading subsidized private health cover, enhanced parental pay/benefits and support when you return to work, wellness days and wellbeing programs as well as a highly flexible workplace culture

If this sounds like the ideal next challenge for you please apply today or alternatively send your resume to Alexander.sacro@kellyservices.com.au

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