Job Description

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Associate Desktop Support Analyst - Tech Bar

Advertiser: Fujitsu2.9 out of 52.9 overall rating (264 employee reviews) More jobs from this company

Job Information

Job Listing Date
22 Jan 2020
Location
Sydney
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Associate Desktop Support Analyst - Tech Bar

Are you inspired by the power of digital? Are you prepared to be challenged and empowered? At Fujitsu we pride ourselves on having local touch, global reach, strong capabilities and most importantly - empowered people. We are a supplier of choice for innovative ICT solutions for leading corporate and government organisations. We provide many opportunities for career development both locally and globally. We want you to be a part of our digital transformation journey!
Thrive alongside a global brand that is committed to equal opportunity whilst actively nurturing and supporting diverse employee and client networks. Regardless if you meet all the criteria below, our teams' value unique perspectives and a positive attitude, therefore we welcome applications that showcase diverse variety of experiences, backgrounds, sexualities and gender identities.
Opportunity to discuss job-sharing and part-time employment are also welcomed, another great reason to join Fujitsu!  

Associate Desktop Support Analyst - Tech Bar
Sydney
Are you looking for your next challenge? Can you foster innovation for continual service improvement and opportunities for increased service and value add? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide customer centric onsite end user level 1 and 2 support to our customers.
We are looking for an Associate Desktop Support Analyst to engage with the customer to manage their Tech Bar, take ownership of issues and get things done. This will involve Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
Your can do attitude will enable you to deliver on other aspects of the role including asset refresh relocation deployment and decommission maintaining data integrity, resolve incidents and SRs within agreed SLA and managing customer expectations.
Core Skills
  • 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support
  • Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audiovisual equipment BYOD and mobility
  • Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business
  • A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging
  • Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
  • Strong verbal and written communication, ability to articulate technical information to the target audience.
  • Excellent presentation and customer facing skills and professional customer service
We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.
Some of the benefits of working for Fujitsu include: recognition programs for staff, flexible work arrangements, purchased leave, novated lease options and discounts for travel with Mantra Group, Accor, Qantas, Avis and British Airways. You will also be eligible for technology discounts with Apple, Canon, Optus and Microsoft. We also provide physical wellness rebates with BUPA, Fitness First, SpecSavers and Navy Health and are strongly committed to Sustainability.
Fujitsu: Empowering human difference
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our privacy policy. If you have any questions in relation to how we may use and store your personal information please contact us at madhavi.l.a4ljzh5k3lpn@au.aptrack.co.uk.

 
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our privacy policy. If you have any questions in relation to how we may use and store your personal information please contact us at recruitment@au.fujitsu.com.

At Fujitsu we are committed to providing equal employment opportunities and an inclusive work environment. We encourage applications from people regardless of gender, age, ethnicity, disability, sexual orientation and religion.

Fujitsu does not accept any unsolicited resumes from head-hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the Fujitsu careers portal, nor to any Fujitsu personnel. Fujitsu will not pay any fees relating to unsolicited resumes.

NB: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.
Visit www.Fujitsu.com/au/careers for more employment opportunities
Thrive alongside a global brand that is committed to equal opportunity whilst actively nurturing and supporting diverse employee and client networks. Regardless if you meet all the criteria below, our teams' value unique perspectives and a positive attitude, therefore we welcome applications that showcase diverse variety of experiences, backgrounds, sexualities and gender identities.
Opportunity to discuss job-sharing and part-time employment are also welcomed, another great reason to join Fujitsu!  

Associate Desktop Support Analyst - Tech Bar
Sydney
Are you looking for your next challenge? Can you foster innovation for continual service improvement and opportunities for increased service and value add? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide customer centric onsite end user level 1 and 2 support to our customers.
We are looking for an Associate Desktop Support Analyst to engage with the customer to manage their Tech Bar, take ownership of issues and get things done. This will involve Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
Your can do attitude will enable you to deliver on other aspects of the role including asset refresh relocation deployment and decommission maintaining data integrity, resolve incidents and SRs within agreed SLA and managing customer expectations.
Core Skills
  • 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support
  • Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audiovisual equipment BYOD and mobility
  • Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business
  • A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging
  • Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
  • Strong verbal and written communication, ability to articulate technical information to the target audience.
  • Excellent presentation and customer facing skills and professional customer service
We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.
Some of the benefits of working for Fujitsu include: recognition programs for staff, flexible work arrangements, purchased leave, novated lease options and discounts for travel with Mantra Group, Accor, Qantas, Avis and British Airways. You will also be eligible for technology discounts with Apple, Canon, Optus and Microsoft. We also provide physical wellness rebates with BUPA, Fitness First, SpecSavers and Navy Health and are strongly committed to Sustainability.
Fujitsu: Empowering human difference
All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our privacy policy. If you have any questions in relation to how we may use and store your personal information please contact us at madhavi.l.a4ljzh5k3lpn@au.aptrack.co.uk.

 

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