Job Description

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IT Operations - Network Technician

Advertiser: Servcorp3.2 out of 53.2 overall rating (52 employee reviews) More jobs from this company

Job Information

Job Listing Date
22 Jan 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$70,000 - $89,999
Work Type
Full Time
Classification
Information & Communication Technology, Networks & Systems Administration
IT Operations - Network Technician

IT Operations - Network Technician

Servcorp is one of Australia's true success stories. Starting as a small startup in 1978 to become the worlds leading workspace provider.  Listed on the ASX we have over 155 locations worldwide, all connected via our 100 million dollar global network. 

The IT Operations team deploys, supports, and maintains critical day-to-day systems that keep the business running. We're looking for a Network Technician to join a team that is passionate about delivering robust and reliable systems and services to our customers, and finding solutions to hard problems.

Your Qualities

You are efficient, detail-oriented and great at prioritization. You have great communication skills and a sense of curiosity. You strive to build an "It just works" environment and create a frictionless experience for our internal teams. 

Responsibilities

- Maintaining our Cisco network environment for Asia Pacific focussing on routing, switching and wireless deployments.

- Monitoring and maintaining network alerts and network uptime

- Working closely with internal and external customers in service related issues

- Help implement major projects and initiatives

- Ticket triage and escalations via Zendesk

- Level 1/2 help desk support

- Find opportunities to sell Servcorp IT services. 

 

Requirements 

- Current Cisco certifications - CCNA Routing and Switching minimum

- Experience with help desk support (min 1 year)

- Working knowledge with Cisco Routers and Switches (min 1 Year experience)

- Strong attention to detail both in tickets and documentation

- Experience with front line customer support

- Cisco Voice and Wireless experience will also be regarded as an advantage to your application. 

Servcorp also offers training incentives to aid in further industry certification or studies. 

Please send your Resume and Cover letter to ITRecruitment@servcorp.com.au


Servcorp's (SRV.AX) mission is to deliver business success for our clients by providing professional workspaces, best-in-class tools, technology and team support to meet the highest levels of expectation in an effective way.

Since our founding in 1978 in Sydney, Australia, Servcorp has grown to be the leading provider of premium, flexible workspaces in the world. Servcorp now operates an international network of private offices, coworking and virtual workspaces in 155+ prime city locations across Australia, New Zealand, Japan, China, South-East Asia, Europe, Middle East, United Kingdom and the USA.

Our clients' business success is at the heart of everything we do. From the marble floors, amazing views, beautiful workspaces, dedicated team, leading-edge IT solutions, and flexible leases, everything has been carefully crafted to ensure our clients have the best business presence possible to make their mark on the world, without the associated costs.

The Commercial Office space is experiencing unprecedented changes with flexible workspaces leading the charge. Join Servcorp at this exciting time of growth.

IT Operations - Network Technician

Servcorp is one of Australia's true success stories. Starting as a small startup in 1978 to become the worlds leading workspace provider.  Listed on the ASX we have over 155 locations worldwide, all connected via our 100 million dollar global network. 

The IT Operations team deploys, supports, and maintains critical day-to-day systems that keep the business running. We're looking for a Network Technician to join a team that is passionate about delivering robust and reliable systems and services to our customers, and finding solutions to hard problems.

Your Qualities

You are efficient, detail-oriented and great at prioritization. You have great communication skills and a sense of curiosity. You strive to build an "It just works" environment and create a frictionless experience for our internal teams. 

Responsibilities

- Maintaining our Cisco network environment for Asia Pacific focussing on routing, switching and wireless deployments.

- Monitoring and maintaining network alerts and network uptime

- Working closely with internal and external customers in service related issues

- Help implement major projects and initiatives

- Ticket triage and escalations via Zendesk

- Level 1/2 help desk support

- Find opportunities to sell Servcorp IT services. 

 

Requirements 

- Current Cisco certifications - CCNA Routing and Switching minimum

- Experience with help desk support (min 1 year)

- Working knowledge with Cisco Routers and Switches (min 1 Year experience)

- Strong attention to detail both in tickets and documentation

- Experience with front line customer support

- Cisco Voice and Wireless experience will also be regarded as an advantage to your application. 

Servcorp also offers training incentives to aid in further industry certification or studies. 

Please send your Resume and Cover letter to ITRecruitment@servcorp.com.au

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
  • What's the highest level of Cisco routing and switching certification that you have completed?

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