Job Description

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Customer Service Supervisor

Advertiser: Insync PersonnelMore jobs from this company

Job Information

Job Listing Date
26 Jan 2020
Location
Brisbane, CBD & Inner Suburbs
Salary
$80K + Super
Work Type
Full Time
Classification
Manufacturing, Transport & Logistics, Freight/Cargo Forwarding
ABOUT THE COMPANY
A Multinational with an incredibly strong Australian & NZ presence. A robust network of owned offices and agents globally. Our client celebrates success and ensures that employee engagement and satisfaction is at the highest of levels.  

ABOUT THE ROLE
Reporting to the Branch Manager, you will be Supervising a knowledgeable and experienced CS team. You will be required to manage and visit your clients through a structured plan. The role will allow you to step away from any operational ties and manage inbound / outbound business.

DUTIES
• Extensive interaction with internal offices and overseas agents / suppliers
• Maintain & develop SOP's for the CS team
• Ensure your teams' daily tasks are completed as required
• Mentor, coach and train your team 
• Oversee client reporting and ensure setup is as required
• Work with senior management on constant process improvement 
• Working closely with your vertical of existing client base on all points of CS
• Facilitating communication between the Customer and internal departments
• Monitoring and/or processing all incoming orders, handling exceptions
• Ensuring cargo availability / delivery is as per clients’ request and expectations
• Schedule and attend client visits 

SKILLS AND EXPERIENCE 
• Minimum 3-5 years' experience within Freight Forwarding
• Experience leading a team highly advantageous
• EDI Cargowise experience required
• Excellent written and oral communication
• Strong customer service capabilities
• Ability to multi task and prioritise / re-priorities as required
• Solid team player, with an attitude towards learning and progression 
 
COMPANY CULTURE
Be part of a tight group of like-minded individuals in this enjoyable and collaborative business. A company that is truly focused on their employees enjoying where they work every day! Opportunities are presented internally and are truly promoted!

BENEFITS
• Opportunity to lead a forward thinking and successful C/S team
• Convenient location near BNE Airport, parking provided on site
• Join a well recognised global business with an impressive business plan
• Comfortable working environment - fantastic team and supportive management

HOW TO APPLY
Click on the link to apply today or visit www.insyncpersonnel.com.au to find out what exciting opportunities are available at Insync Personnel.

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