Job Description

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Account Specialist

Advertiser: Best Practice Software3.7 out of 53.7 overall rating (7 employee reviews) More jobs from this company

Job Information

Job Listing Date
4 Feb 2020
Brisbane, CBD & Inner Suburbs
Negotiable package offered for the right applicant
Work Type
Full Time
Sales, Account & Relationship Management

At Best Practice Software, we’re focused on enabling better healthcare across Australasia.  Our clinical and practice management software solutions are designed for simplicity, feature-rich application, and real-world dependability, built by doctors for doctors. Our Bp Premier, Bp Allied, and Bp software ranks amongst Australasia’s most popular medical software products, and we provide regular updates and enhancements to suit today’s practice management environment, backed up with great human support and tailored user training and engagement options.

If you’d like to join us on our quest, consider this exciting career opportunity now available.

Our new Account Specialist is based in our Sales & Account Management team at our Brisbane Business Centre.

Our Brisbane Business Centre is located in the Centre of Queensland's bustling state capital and is within walking distance of Central Station and a variety of cafes, restaurants, and CBD-shopping. This office supports a key customer, vendor, government and industry engagement space, providing modern, open and collaborative workspaces for our software development, software support, and customer and commercial group operations.

So, are you ready to be a part of this dynamic environment?

Role Requirements:

We are looking for a highly motivated Account Specialist to seek out business opportunities and manage customer relationships. You’ll be directly responsible for the retention and expansion of our key customer base.

The ideal candidate will be experienced in sales, customer service and relationship building. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.

Your overarching goal is to identify growth opportunities within our current client base and source new clients and build them into long-term profitable relationships.

Key Responsibilities

  • Create detailed business plans designed to attain predetermined goals and quotas

  • Manage the entire sales cycle from finding a client, securing a deal and

  • Proactively source new sales opportunities through networking and convert them into long-term partnerships

  • Present products and services to prospective clients

  • Provide professional after-sales support to maximize customer loyalty and longevity

  • Remain in regular contact with your clients to understand and meet their needs and unique requirements

  • Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation

  • Keep detailed notes in CRM and regular reporting for management

  • Assist other departments with relevant feedback on product performance and ongoing updated market trends

  • Contribute ideas and knowledge as a valued stakeholder

Our Ideal Applicant:

Naturally, we’re after the best.  The successful candidate will demonstrate the following:

  • Proven experience as an Account Specialist, or similar sales/customer service role

  • Knowledge of market research, sales and negotiating principles

  • Outstanding knowledge of MS Office; knowledge of CRM software (MS Dynamics 365) is preferred

  • Excellent and high level communication/presentation skills and ability to build relationships

  • Organizational and time-management skills

  • Software &/or Medical Industry experience would be advantagous

  • A business acumen

  • Enthusiastic and passionate

  • BSc or BA in business administration, sales or marketing

  • Ability to work autonomously and as part of a team

  • Strong work ethic and a “Can Do” attitude

If you’re ready to soar to new heights, then hit that button below marked Apply for This Job.  Please ensure that you complete the screening questions before submitting, as this will form part of your application.

Only people with the rights to work within Australia need apply.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How many years of B2B sales experience do you have?
  • How many years of business development experience do you have?
  • How many years' experience do you have as a sales account manager?

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