Customer Service Officer
Advertiser: AviairMore jobs from this company
- Job Listing Date
- 7 Feb 2020
- Broome & Kimberley
- Work Type
- Part Time
- Call Centre & Customer Service, Customer Service - Customer Facing
Customer Service Officer
With bases in Kununurra, Broome and Karratha, Aviair offers corporate air charter services, regular passenger transport and beautifully crafted scenic air tours. Aviair was established in 1984 and has grown to become the first choice for air charter services in the north west of Western Australia. Our business foundation is the twin principles of safety and service – both being areas where we will not compromise. Safety is key in all that we do and leads through to delivering the best service to our customers.
The Broome Base was established in 2018 and we are seeking a positive and confident Customer Service Officer to become part of our growing Broome Operations Team.
Since the establishment of the base, the Operations team has expanded and with this growth, it has created the need to bring additional skills and resource into our team. From the moment a passenger arrives in the Aviair terminal, Customer Service Officers are responsible for their movements to ensure a transfer that is safe, efficient and courteous. Customer Service Officers operate the check-in counters, Broome base switch-board and email to provide front-line customer service.
This role will also see you managing aspects of the reservations and customer service experience for all our valued clients, including public passenger and charter clients for the Aviair Broome Base. You will also be responsible for ground operations and office procedures within the Aviair Broome Terminal, and for coordination of charter flights and freight distribution in conjunction with Operations Coordinator and Operations Manager. The role will contain some elements of manual handling.
Operations is a fast-paced environment and work hours are dependent on the charter flight schedule which include early mornings, late finishes and weekends on a rotational basis. The position is based on a four day week with some flexibility for additional hours, as required by the flying schedule.
We are looking for someone who will have a sense of ownership and pride in their performance, who is efficient, always a step ahead and understands the importance of anticipating client’s needs.
As the first point of contact for the customer experience, the successful applicant will have high standards of personal presentation and an approachable demeaner. Experience in a customer-facing service is required, specifically retention of customer experience and satisfaction, and, delivering fast response times and quality conversation (language, grammar, spelling, relevance) through email, phone and in-person.
The Operations team supports all departments including flight crew and engineering so high levels of attention to detail is required as you will need to understand and coordinate technical information. The successful applicant will be confident with computer literacy, and, possess the ability to multi-task and prioritise to ensure all enquiries are handled in a timely manner. They will also be well organised, self-motivating, and be willing to perform a wide variety of duties within their role.
Essential criteria include Driver’s License and ability to obtain an Aviation Security Identification Card.
Previous aviation experience is preferred but not essential, as full training and ongoing support is provided to strong candidates.
If you feel this is the job for you, please apply by sending your cover letter and resume to firstname.lastname@example.org