Job Description

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Customer Service Officer

Advertiser: Puffing Billy RailwayMore jobs from this company

Job Information

Job Listing Date
10 Feb 2020
Yarra Valley & High Country
Work Type
Part Time
Call Centre & Customer Service, Customer Service - Call Centre

About Puffing Billy Railway

Located in the picturesque Dandenong Ranges, Puffing Billy Railway is Australia's premier preserved steam railway. Operating on the original mountain track from Belgrave to Gembrook, this century-old train offers a range of fun-filled experiences for visitors young and old.

A major tourist attraction, Puffing Billy Railway attracts large numbers of both local and international tourists each year and operates every day except Christmas Day, thanks to the tireless efforts of more than 400 volunteers and a small team of dedicated employees. 

About the Opportunity

We have an exciting opportunity for a Customer Service Officer to join a small on-site team at Belgrave. This is a part-time position, alternating 2 days one week and 3 the other (37.5 hours minimum per fortnight) - flexibility can be negotiated with the successful candidate. 

As a member of the Customer Service Team, this is a varied and very busy role that will see you providing exceptional customer service to all stakeholders who encounter Puffing Billy Railway. This includes via phone, emails, online and face-to-face interactions, and will include responding to enquiries, arranging bookings and promoting Puffing Billy Railway in a positive and enthusiastic manner.

About You

This is a terrific opportunity for a friendly, customer service orientated individual who is looking for part-time hours and/or the chance to skip the daily city commute and work closer to home!

To be considered for this position you will have a background in a customer service, administration and/or phone booking environment. You must be a team player, flexible and willing to learn.

This is a very busy role that will require you to work across multiple things at any given time, so strong time management skills and a flexible approach to your work will be key to your success.

You will be outgoing, enjoys the buzz of a fast-paced role and is not easily flustered. Your interactions with your colleagues and customers will be highly professional and will demonstrate patience when communicating with overseas clients who may not speak English as a first language.  'Top notch' communication skills, both written and verbal, are what we are seeking.  Applicants with languages in addition to English are encouraged to apply.

For further information and a position description see our website

Don't miss out on this fun, rewarding opportunity with a fascinating organisation! Apply now via Seek with a resume and cover letter explaining why you would be the ideal candidate for this role.  Applications will be assessed as received.  Applications close 24 February 2020.

So what are you waiting for? If you are a customer service superstar looking for a fun, fast-paced opportunity close to home - Apply Now!

Puffing Billy Railway is a child-safe organisation and as such all employees are required to sign our Child Safe Policy and Code of Conduct, in addition to undergoing a Rail Safety Medical, participate in a National Criminal History Check and hold an employee status Working with Children Check.

Puffing Billy Railway is an Equal Opportunity Employer. People from all backgrounds, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with disabilities who have the relevant experience are encouraged to apply.

All applicants must have the right to work in Australia.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Are you available to work on a rotating roster?

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