Job Description

Job Header

Desktop Support

Advertiser: Michael Page Information TechnologyMore jobs from this company

Job Information

Job Listing Date
10 Feb 2020
Location
Melbourne, CBD & Inner Suburbs
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support
Technology

Desktop Support

Your role as desktop support will be working to provide on site face to face assistance, supporting users to solve reported issues and prepare technical equipment to support internal users.

Client Details

The client works within financial services.

Description

  • Providing 1st line customer support for all IT services globally
  • Provide incident diagnosis and where possible first level resolution according to SLA’s
  • Working within an ITIL framework
  • Ensuring there are clear processes in place for delivery of services within the service desk
  • Following all systems and procedures set out by the manager
  • Following the incident and request management processes, policies and procedures
  • Escalation of high risk incidents as appropriate via business support

Profile

  • Previous experience working in an IT support role
  • Excellent knowledge of Active Directory, MS Exchange 2010, MS Outlook 2010 and MS Office 2010
  • Solid experience across SOE design and build
  • Strong troubleshooting skills
  • Excellent communication skills
  • ITIL certification

Job Offer

Only shortlisted candidates will be contacted due to the high number of applications. Working Holiday Visa's are encouraged to apply.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Aoife Turley on +61 3 8640 3124

Part of PageGroup
www.michaelpage.com.au/jobs/technology

Your role as desktop support will be working to provide on site face to face assistance, supporting users to solve reported issues and prepare technical equipment to support internal users.

Client Details

The client works within financial services.

Description

  • Providing 1st line customer support for all IT services globally
  • Provide incident diagnosis and where possible first level resolution according to SLA’s
  • Working within an ITIL framework
  • Ensuring there are clear processes in place for delivery of services within the service desk
  • Following all systems and procedures set out by the manager
  • Following the incident and request management processes, policies and procedures
  • Escalation of high risk incidents as appropriate via business support

Profile

  • Previous experience working in an IT support role
  • Excellent knowledge of Active Directory, MS Exchange 2010, MS Outlook 2010 and MS Office 2010
  • Solid experience across SOE design and build
  • Strong troubleshooting skills
  • Excellent communication skills
  • ITIL certification

Job Offer

Only shortlisted candidates will be contacted due to the high number of applications. Working Holiday Visa's are encouraged to apply.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Aoife Turley on +61 3 8640 3124

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