Job Description

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ICT Customer Support Technician

Advertiser: Priority Technology SolutionsMore jobs from this company

Job Information

Job Listing Date
11 Feb 2020
Location
Toowoomba & Darling Downs
Salary
$50,000 - $64,999
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

About the business

 

Our firm is a small but progressive IT firm based in Toowoomba. Our young enthusiastic team supports 1000's of systems and 100's of clients across the Darling downs and greater Queensland region.

Our team loves a good laugh with laid back relationships between our team of 5 techs.

 

About the role

 

We are looking for a keen young person to expand our support team in Toowoomba. A typical day will involve a mix of onsite, remote and phone support as well as liaising with software vendors and other providers.

Other day to day tasks may involve:

  • Server Administration
  • Network/Computer Troubleshooting
  • Office 365 Maintenance
  • Web hosting maintenance & implementation
  • Maintaining and updating procedures and documentation

 

Skills and experience

 

  • A successful applicant will need to be able to speak to customers in both technical and non technical terms. 
  • Previous experience in customer support is essential as a good rapport must be gained with our customers.
  • A history in functional IT is required and strong problem-solving skills are a bonus.
  • Tertiary qualifications are not required but preferable.
  • Perfect spoken and written English essential.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience working in a technical support role?
  • Do you have a current Australian driver's licence?
  • How would you rate your English language skills?
  • Are you available to provide on call support when required?

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