Job Description

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Claims Consultant

Advertiser: Allianz3.5 out of 53.5 overall rating (227 employee reviews) More jobs from this company

Job Information

Job Listing Date
11 Feb 2020
Location
Brisbane
Work Type
Full Time
Classification
Insurance & Superannuation, Claims

Claims Consultant

Our Claims divisions are integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Loss Adjusters and other business partners.

As an Allianz Claims Consultant in our Adelaide or Brisbane Claims Contact Centre, you'll be there to assist our customers when they need us most, initiating Property based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers and liaising with our external Loss Adjusters via phone who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.

  What we're offering:

  • A competitive salary package with structured increases  
  • A tailored career program to determine where you want to go within Allianz
  • A range of attractive benefits including Insurance & Gym Membership discounts
  • A fun, positive & supportive team environment; we work together to achieve great results

What we're looking for

  • Property claims experience is desirable, but not essential
  • Superior customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • Passion for phone based customer service and problem solving
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilise a variety of systems and software
  • The flexibility to work a roster Monday to Friday 7:30am - 6 pm
  • A desire to build upon your existing customer service experience - experience within the Insurance industry is desirable, but not necessary
  • A team player attitude, which supports and respects others
  • A competitive nature to strive to be the best
  • Contact Centre experience is desirable, but not essential

At Allianz we value customer focus, commitment, reliability and team work and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

If you are looking to develop your career, take on new challenges and gain valuable experience with a strong global business, apply now and see where your career with Allianz can take you!

Our Claims divisions are integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Loss Adjusters and other business partners.

As an Allianz Claims Consultant in our Adelaide or Brisbane Claims Contact Centre, you'll be there to assist our customers when they need us most, initiating Property based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers and liaising with our external Loss Adjusters via phone who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.

  What we're offering:

  • A competitive salary package with structured increases  
  • A tailored career program to determine where you want to go within Allianz
  • A range of attractive benefits including Insurance & Gym Membership discounts
  • A fun, positive & supportive team environment; we work together to achieve great results

What we're looking for

  • Property claims experience is desirable, but not essential
  • Superior customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • Passion for phone based customer service and problem solving
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilise a variety of systems and software
  • The flexibility to work a roster Monday to Friday 7:30am - 6 pm
  • A desire to build upon your existing customer service experience - experience within the Insurance industry is desirable, but not necessary
  • A team player attitude, which supports and respects others
  • A competitive nature to strive to be the best
  • Contact Centre experience is desirable, but not essential

At Allianz we value customer focus, commitment, reliability and team work and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

If you are looking to develop your career, take on new challenges and gain valuable experience with a strong global business, apply now and see where your career with Allianz can take you!

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