Job Description

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Sales & Service Consultant - Work from home opportunity!

Advertiser: IAG3.5 out of 53.5 overall rating (354 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Feb 2020
Location
Sydney, Southern Suburbs & Sutherland Shire
Work Type
Full Time
Classification
Sales, Sales Representatives/Consultants

Sales & Service Consultant - Work from home opportunity!

The Role

 

IAG are looking for multiple Sales and Service Consultants to join their successful team based in Hurstville. You will be the first point of contact for new and existing customers and will be focussed on converting enquiries into sales and retention outcomes. 
 

If you are looking for the next corporate step in your customer service career, with endless opportunities to develop and grow, with an engaging team and supportive leaders, flexibility and attractive work-life balance attitude, IAG is the organisation for you.
 
 
Key Responsibilities

 

  • Phone based role as the first point of contact for new and existing customers
  • Assisting with insurance enquiries whilst delivering fantastic customer service
  • Upselling and cross selling products and services
  • High volume of calls in a fast-paced environment
  • Sharing knowledge and expertise on home, motor and CTP products and services
  • Meeting compliance and exceeding targets

 

 

Skills & Experience

 

  • Experience achieving results, meeting targets and exceeding KPIs
  • Ability to work autonomously in a virtual working environment under skills and experience
  • Customer service experience, including managing complaints and negotiations
  • Experience can be from contact centres, sales, hospitality, retail and/or others
  • Traits such as initiative, resilience, courage and the ability to problem solve
  • Happy to work alone at home engaging with your team via instant messaging
  • To Work from Home, you will need: High speed internet connection and a private home office set up, you must also live within 1 hour of our Hurstville office for training purposes 

 

About Us

 

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.

 

 

Let's Talk

 

Start your career journey with us and click ‘Apply’! Applications close on the 29th February 2020.

 

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

 

We encourage Aboriginal and Torres Strait Islanders to apply for this position.

hays.com.au

The Role

 

IAG are looking for multiple Sales and Service Consultants to join their successful team based in Hurstville. You will be the first point of contact for new and existing customers and will be focussed on converting enquiries into sales and retention outcomes. 
 

If you are looking for the next corporate step in your customer service career, with endless opportunities to develop and grow, with an engaging team and supportive leaders, flexibility and attractive work-life balance attitude, IAG is the organisation for you.
 
 
Key Responsibilities

 

  • Phone based role as the first point of contact for new and existing customers
  • Assisting with insurance enquiries whilst delivering fantastic customer service
  • Upselling and cross selling products and services
  • High volume of calls in a fast-paced environment
  • Sharing knowledge and expertise on home, motor and CTP products and services
  • Meeting compliance and exceeding targets

 

 

Skills & Experience

 

  • Experience achieving results, meeting targets and exceeding KPIs
  • Ability to work autonomously in a virtual working environment under skills and experience
  • Customer service experience, including managing complaints and negotiations
  • Experience can be from contact centres, sales, hospitality, retail and/or others
  • Traits such as initiative, resilience, courage and the ability to problem solve
  • Happy to work alone at home engaging with your team via instant messaging
  • To Work from Home, you will need: High speed internet connection and a private home office set up, you must also live within 1 hour of our Hurstville office for training purposes 

 

About Us

 

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.

 

 

Let's Talk

 

Start your career journey with us and click ‘Apply’! Applications close on the 29th February 2020.

 

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

 

We encourage Aboriginal and Torres Strait Islanders to apply for this position.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?

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