Job Description

Job Header

Customer Advisor - Car Servicing

Advertiser: MotorServeMore jobs from this company

Job Information

Job Listing Date
2 Mar 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Customer Advisor - Car Servicing

  • Permanent opportunity
  • Location – Alexandria NSW

 

The Role

As our Customer Advisor you will be the point of contact and the face of our Hub. You will provide face-to-face support to our customers, supporting their journey and the delivery of quality and safe repair.


Key Responsibilities:

  • Create a connection with your customer by being curious and asking relevant questions to understand their needs.
  • Manage a high volume of interactions from internal and external customers while still providing exceptional service.
  • Develop and maintain a strong relationship with a group of suppliers as appointed, in particular smash repairers and Service providers in order to optimise outcomes and to address and resolve complex issues, customer/member enquiries and complaints
  • Answer internal and external customer enquiries via multiple methods including face to face, system requests and emails to support the provision of exceptional customer experience
  • Co-ordinate transport logistics of vehicles to and from suppliers.
  • Maintain secure storage of customers data both electronic and in hard copy format in line with business and privacy

 

Skills & Experience

  • Strong computer literacy (essential)
  • Organised and professional with an ability to perform several tasks simultaneously
  • Strict adherence to confidentiality at all times
  • Strong written and verbal communication skills
  • Organised and professional with an ability to perform several tasks simultaneously 
  • Ability to work autonomously and use initiative
  • Attention to detail
  • Excellent time management skills
  • Customer/member service and sales skills

 

Let’s Talk

Start your career journey with us and click ‘Apply’!
Applications close 6th March 2020.

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. 

We encourage Aboriginal and Torres Strait Islanders to apply for this position.

 

  • Permanent opportunity
  • Location – Alexandria NSW

 

The Role

As our Customer Advisor you will be the point of contact and the face of our Hub. You will provide face-to-face support to our customers, supporting their journey and the delivery of quality and safe repair.


Key Responsibilities:

  • Create a connection with your customer by being curious and asking relevant questions to understand their needs.
  • Manage a high volume of interactions from internal and external customers while still providing exceptional service.
  • Develop and maintain a strong relationship with a group of suppliers as appointed, in particular smash repairers and Service providers in order to optimise outcomes and to address and resolve complex issues, customer/member enquiries and complaints
  • Answer internal and external customer enquiries via multiple methods including face to face, system requests and emails to support the provision of exceptional customer experience
  • Co-ordinate transport logistics of vehicles to and from suppliers.
  • Maintain secure storage of customers data both electronic and in hard copy format in line with business and privacy

 

Skills & Experience

  • Strong computer literacy (essential)
  • Organised and professional with an ability to perform several tasks simultaneously
  • Strict adherence to confidentiality at all times
  • Strong written and verbal communication skills
  • Organised and professional with an ability to perform several tasks simultaneously 
  • Ability to work autonomously and use initiative
  • Attention to detail
  • Excellent time management skills
  • Customer/member service and sales skills

 

Let’s Talk

Start your career journey with us and click ‘Apply’!
Applications close 6th March 2020.

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me – we value difference, not sameness

#Together – harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes – it’s not about labels, boxes or categories. It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. 

We encourage Aboriginal and Torres Strait Islanders to apply for this position.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Australian driver's licence?
  • Are you licenced to drive a manual vehicle?
  • Do you have customer service experience?
  • Are you willing to undergo pre-employment drug and alcohol screening?

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