Job Description

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Customer Service Officer

Advertiser: Programmed ProfessionalsMore jobs from this company

Job Information

Job Listing Date
13 Feb 2020
Location
ACT
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer

The Role:

Join a supportive, passionate team with opportunity for internal growth. If you have a strong customer focus, can work well under pressure, have the ability to diffuse conflicting situations effortlessly and can work well with in a team environment, then this role is for you!

You will be able to provide solutions to extremely varied queries as a result of a very broad customer base. Working within an evolving team you will be supported by a fantastic leadership team and will play a fundamental role in driving the customer experience with everyone you engage with - both external customers and internal stakeholders.

You will be the first point of contact for both customers and subcontractors.

You will take high volume calls; go above and beyond and provide essential customer service to ensure outstanding clientele satisfaction whilst building long term relationships internally and externally.

You will display great communication and active listening skills; have a high degree of empathy; and be comfortable working in an agile, dynamic environment.

About you:

  • Excellent written and verbal communication skills
  • "Out Of This World" customer service and problem solving skills
  • The ability to work well as part of a team and meet KPIs
  • Accuracy, great attention to detail and the ability to multitask
  • Strong computer knowledge - experience with Navision/Microsoft Dynamic is an advantage
  • Career driven and willing to learn all aspect of the business

To submit your application please click "Apply" now!

Please feel free to call Danielle Bogun from Programmed Professionals for further information: 0447 789 706

Who we are

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the very best permanent, contract and temp work.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with Programmed, we encourage you to visit our website.
programmed.com.au

The Role:

Join a supportive, passionate team with opportunity for internal growth. If you have a strong customer focus, can work well under pressure, have the ability to diffuse conflicting situations effortlessly and can work well with in a team environment, then this role is for you!

You will be able to provide solutions to extremely varied queries as a result of a very broad customer base. Working within an evolving team you will be supported by a fantastic leadership team and will play a fundamental role in driving the customer experience with everyone you engage with - both external customers and internal stakeholders.

You will be the first point of contact for both customers and subcontractors.

You will take high volume calls; go above and beyond and provide essential customer service to ensure outstanding clientele satisfaction whilst building long term relationships internally and externally.

You will display great communication and active listening skills; have a high degree of empathy; and be comfortable working in an agile, dynamic environment.

About you:

  • Excellent written and verbal communication skills
  • "Out Of This World" customer service and problem solving skills
  • The ability to work well as part of a team and meet KPIs
  • Accuracy, great attention to detail and the ability to multitask
  • Strong computer knowledge - experience with Navision/Microsoft Dynamic is an advantage
  • Career driven and willing to learn all aspect of the business

To submit your application please click "Apply" now!

Please feel free to call Danielle Bogun from Programmed Professionals for further information: 0447 789 706

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