Job Description

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Customer Service Officer

Advertiser: City of Yarra3.4 out of 53.4 overall rating (18 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Feb 2020
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Government & Defence, Government - Local

Customer Service Officer

Customer Service Officer

Band 4 $64,149.49 - $69,510.85 (pro rata) + Super

Full-time and part-time opportunities available

The Customer Service Branch places a great emphasis on customer experience and responsiveness. We recognize that our reputation with our community and customers is directly linked to how we treat people who we have contact with at Council. We know that being customer focused requires an investment of time, resources and commitment.

The Customer Service Branch is looking for extraordinary customer service officers to deliver a consistent and exceptional customer experience in line with our service vision and customer responsiveness strategy “exceptional customer service”.

To become part of our vibrant customer service team the successful candidates will need to have the ability to communicate and work effectively in a team, and have experience or demonstrated capability in the following areas:

  • High end customer service across multiple channels
  • Ability to problem solve with a solution focused outcome
  • Management and resolution of customer concerns
  • Efficient and professional response to all customers
  • Time management techniques
  • Understanding of a call centre environment
  • Proficiency in computer skills at an intermediate level with accurate reporting and data entry
  • Able to undertake a variety of tasks with minimal supervision 
  • Effectively handling a wide variety of calls, emails and chat

This is a wonderful opportunity to work within the Customer Service Branch with a professional, friendly and inclusive team dedicated to assisting the local community and business sector alike.

For further information see the Position Description below or contact William Costello, Coordinator Customer Experience & Performance on 9205 5416.

 Customer Service Officer - Position Description.pdf

Applications close on Friday 21st February 2020

In your application cover letter please state whether you are applying for full-time or part-time.

In your application, the selection panel will assess your CV against the technical skills, abilities, and qualifications of the Position Description as well as your separate responses to the Key Selection Criteria.

*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Customer Service Officer

Band 4 $64,149.49 - $69,510.85 (pro rata) + Super

Full-time and part-time opportunities available

The Customer Service Branch places a great emphasis on customer experience and responsiveness. We recognize that our reputation with our community and customers is directly linked to how we treat people who we have contact with at Council. We know that being customer focused requires an investment of time, resources and commitment.

The Customer Service Branch is looking for extraordinary customer service officers to deliver a consistent and exceptional customer experience in line with our service vision and customer responsiveness strategy “exceptional customer service”.

To become part of our vibrant customer service team the successful candidates will need to have the ability to communicate and work effectively in a team, and have experience or demonstrated capability in the following areas:

  • High end customer service across multiple channels
  • Ability to problem solve with a solution focused outcome
  • Management and resolution of customer concerns
  • Efficient and professional response to all customers
  • Time management techniques
  • Understanding of a call centre environment
  • Proficiency in computer skills at an intermediate level with accurate reporting and data entry
  • Able to undertake a variety of tasks with minimal supervision 
  • Effectively handling a wide variety of calls, emails and chat

This is a wonderful opportunity to work within the Customer Service Branch with a professional, friendly and inclusive team dedicated to assisting the local community and business sector alike.

For further information see the Position Description below or contact William Costello, Coordinator Customer Experience & Performance on 9205 5416.

 Customer Service Officer - Position Description.pdf

Applications close on Friday 21st February 2020

In your application cover letter please state whether you are applying for full-time or part-time.

In your application, the selection panel will assess your CV against the technical skills, abilities, and qualifications of the Position Description as well as your separate responses to the Key Selection Criteria.

*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

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