Job Description

Job Header

IT Graduates - Technical Support

Advertiser: Keegan Adams Recruitment Pty LtdMore jobs from this company

Job Information

Job Listing Date
14 Feb 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$75k Package
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support
logo

IT Graduates - Technical Support

  • * IT Graduates / 12 Months IT Related Experience
  • * Chance To Forge A Career With A Globally Recognised Company
  • * $75k Package / Immediate Start
Are you a recent IT graduate looking to an opportunity to put what you have learnt into practice ? If so, we have an outstanding opportunity.

We currently have one 12 month contract roles with a finance leader within their customer technical support area. This is the ideal role to kick start your IT career or take the next step after gaining 12 months similar experience.

The key responsibilities to this role include:

 Proactively ensure the management and resolution of customer queries in a timely and efficient manner
 Actively monitor and maintain customer connectivity for critical systems
 Take an active role in customer readiness for system and product releases and provide regular and ad-hoc reporting for internal stakeholders
 Deliver exceptional service to clients; maintaining high standards of support and responsiveness on all technical related matters including production and development support
 Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience

To be considered for the role you will:

 Previous experience in a customer service orientated and delivery focused environment
 Experience in providing technical support - level 1 and/or 2
 Experience with technical systems, protocols or infrastructure
 Proven verbal, written and communication skills including experience with data collation and report writing for management
Technical mindset with exposure to networking concepts
 Experience in using call logging and tracking systems
Customer Driven and Delivery Focused – be an advocate for our customers

Get your application in quickly for this one as these opportunities will not present themselves very often.


                          Interested candidates please hit 'Apply'
Are you a recent IT graduate looking to an opportunity to put what you have learnt into practice ? If so, we have an outstanding opportunity.

We currently have one 12 month contract roles with a finance leader within their customer technical support area. This is the ideal role to kick start your IT career or take the next step after gaining 12 months similar experience.

The key responsibilities to this role include:

 Proactively ensure the management and resolution of customer queries in a timely and efficient manner
 Actively monitor and maintain customer connectivity for critical systems
 Take an active role in customer readiness for system and product releases and provide regular and ad-hoc reporting for internal stakeholders
 Deliver exceptional service to clients; maintaining high standards of support and responsiveness on all technical related matters including production and development support
 Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience

To be considered for the role you will:

 Previous experience in a customer service orientated and delivery focused environment
 Experience in providing technical support - level 1 and/or 2
 Experience with technical systems, protocols or infrastructure
 Proven verbal, written and communication skills including experience with data collation and report writing for management
Technical mindset with exposure to networking concepts
 Experience in using call logging and tracking systems
Customer Driven and Delivery Focused – be an advocate for our customers

Get your application in quickly for this one as these opportunities will not present themselves very often.


                          Interested candidates please hit 'Apply'
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience working in a technical support role?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role