Job Description

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Call Centre Operator

Advertiser: Ultra Tune3.3 out of 53.3 overall rating (32 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Feb 2020
Work Type
Part Time
Call Centre & Customer Service, Customer Service - Call Centre

Ultra Tune Roadside Assistance operates a 24 hour call centre located in Mansfield Park providing emergency breakdown, accident assistance & general fleet support to a wide range of corporate, government & privately owned vehicles.

Our business is growing and we are looking for motivated individuals to join our dynamic team on either a casual or permanent part time basis.

Responsibilities of the role include:

  • Providing superior customer service to all key stakeholders
  • Providing advice to clients and attempting over the phone mobilisation where possible (training provided)
  • Ensuring timely deployment of jobs to suitable contractors in each region
  • Undertaking administrative tasks including data entry and incident follow up
  • Able to manage difficult customers and minimise any escalation to management
  • Adherence to monthly KPI's and professional standards

The skills and experience to be successful in this role include:

  • A professional phone manner with a strong customer service focus (required)
  • Ability to multi-task, prioritise and remain focussed (required)
  • Superior conflict resolution skills & able to remain calm under pressure (required)
  • Excellent data entry skills whilst maintaining a high level of accuracy (required)
  • Savvy with technology and able to learn new software programs (required)
  • Able to work effectively in a team and show initiative (required)
  • An understanding of main vehicle components and systems (required)
  • Previous inbound/outbound call centre experience (desirable)
  • Previous mechanical/auto electrical/roadside assistance experience (highly desirable)

Other key requirements of the role:

  • Ability to commit to a rotating 24/7/365 roster including working weekends, nights and public holidays with varying start and finish times (required)
  • Ability to work at short notice to cover sick and/or annual leave (required)

Positions are available for an immediate start and four weeks full time training will be provided to successful applicants.

A specialised in-house police clearance with yearly renewals will be required and all applicants must be aware that this is a key condition of ongoing employment.

To be considered for the interview stage all applications must include a current resume with 3 references which can be submitted by clicking on the 'apply now' link.

Previous applicants need not apply. No phone or recruitment agency enquiries please.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • Are you available to work on a rotating roster?
  • How much notice are you required to give your current employer?

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