Job Description

Job Header

Service Desk Analyst

Advertiser: PaxusMore jobs from this company

Job Information

Job Listing Date
14 Feb 2020
Location
Melbourne, Eastern Suburbs
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Analyst

  • 6 Months Contract with a possibility to go Permanent
  • Eastern Suburbs Location
  • Great work environment

Our Client

Our Client is an established Global business and is now looking for a Service Desk Analyst for a 6 months Contract- With a strong possibility to go Permanent.

The Role:

Reporting to the IT Service Desk Manager, You will be ensuring that services and application support requests and incidents are managed to resolution and to assist, the broader support team ensuring the availability of services delivered to the organisation's network of stores, warehouses and offices

Responsibilities include:

  • Ensure IT Services are supported and maintained.
  • Provide day-to-day 1st level Service Desk support (Incident and Request Management) for support calls received via phone, email, voicemail and walk-ups
  • Record and update tickets utilising Incident Management
  • Monitor telephone queues and answer calls within SLA guidelines
  • Provide first call resolutions to incoming calls where possible using knowledge base articles
  • Phone based support primarily, some face to face interactions may be required at times.

Mandatory Technical Skills:

  • Microsoft Operating System support (Windows 7, 8, 10)
  • Microsoft Office Application support
  • User administration using Active Directory, etc.

Experience in the following areas would be highly desirable:

  • Delivery of support within an ITIL framework
  • Experience using ServiceNow Ticketing System
  • Applications deployed via Citrix
  • Lotus Notes and Office 365
  • Mainframe (ZOS) and PSeries (AIX) operating systems
  • Retail Systems including Point of Sale equipment
  • Warehouse Management Systems and Financial Systems
  • Supply chain industries (retail, wholesale, distribution, transport)

Please note working hours would range from 6am - 7pm with rotating or set shifts

If you are interested in this position, please call Natasha on 03 8680 4237 or click Apply and your details will be sent through to us for review.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, please inform your Paxus consultant.

Our Client

Our Client is an established Global business and is now looking for a Service Desk Analyst for a 6 months Contract- With a strong possibility to go Permanent.

The Role:

Reporting to the IT Service Desk Manager, You will be ensuring that services and application support requests and incidents are managed to resolution and to assist, the broader support team ensuring the availability of services delivered to the organisation's network of stores, warehouses and offices

Responsibilities include:

  • Ensure IT Services are supported and maintained.
  • Provide day-to-day 1st level Service Desk support (Incident and Request Management) for support calls received via phone, email, voicemail and walk-ups
  • Record and update tickets utilising Incident Management
  • Monitor telephone queues and answer calls within SLA guidelines
  • Provide first call resolutions to incoming calls where possible using knowledge base articles
  • Phone based support primarily, some face to face interactions may be required at times.

Mandatory Technical Skills:

  • Microsoft Operating System support (Windows 7, 8, 10)
  • Microsoft Office Application support
  • User administration using Active Directory, etc.

Experience in the following areas would be highly desirable:

  • Delivery of support within an ITIL framework
  • Experience using ServiceNow Ticketing System
  • Applications deployed via Citrix
  • Lotus Notes and Office 365
  • Mainframe (ZOS) and PSeries (AIX) operating systems
  • Retail Systems including Point of Sale equipment
  • Warehouse Management Systems and Financial Systems
  • Supply chain industries (retail, wholesale, distribution, transport)

Please note working hours would range from 6am - 7pm with rotating or set shifts

If you are interested in this position, please call Natasha on 03 8680 4237 or click Apply and your details will be sent through to us for review.

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