Job Description

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Service Desk Analyst

Advertiser: Wesfarmers3.7 out of 53.7 overall rating (57 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Feb 2020
Location
Perth, CBD, Inner & Western Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Service Desk Analyst

An exciting opportunity exists for a highly motivated and outcome focused individual to join our IT team at the Wesfarmers Corporate Office. As our Service Desk Analyst, you will be responsible for providing timely and accurate operational and technical desktop support with a strong focus on customer experience.

This is a full time permanent position based in the Perth CBD.

Reporting to the Team Leader Service Support, your contributions to our team will include, but are not limited to:

  • Provide 1st and 2nd level support (remotely and on site) for Microsoft desktop products, web based applications, video conferencing as well as other applications;
  • Log, track and resolve calls made to the Service Desk and coordinate escalation of issues;
  • Provide support to our Systems Administrators including system backups, log checking and maintenance;
  • Assist with reviewing existing IT systems and provide recommendations which support our ongoing focus on continuous improvement; and
  • Assist with the implementation of new IT systems.

Our ideal candidate will have:

  • Tertiary qualifications in an IT related discipline is highly desirable;
  • Significant experience providing IT support within a corporate environment;
  • Ability to communicate technical information in an easy to understand manner;
  • Excellent diagnostic, trouble shooting and problem solving skills;
  • Proven ability to prioritise workload and meet competing deadlines;
  • Flexibility to participate in a rotating 24/7 on-call roster; and
  • A genuine interest and passion to partner with our stakeholders to ensure our collective success.  

If you would like to be considered for this opportunity, please combine your covering letter and resume into one document and click on the ‘Apply for this job’ button by Sunday 23 February 2020. Please note that we may commence interviewing of candidates prior to this closing date.   

For brief enquiries please contact Human Resources on (08) 9327 4223.

 
Confidentiality is assured.
From its origins in 1914 as a Western Australian farmers' cooperative, Wesfarmers has grown into one of Australia's largest listed companies. Headquartered in Western Australia, its diverse business operations cover: supermarkets, liquor, hotels and convenience stores; home improvement; office supplies; department stores; and an industrials division with businesses in chemicals, energy and fertilisers, industrial and safety products and coal. Wesfarmers is one of Australia's largest private sector employers and has a shareholder base of approximately 500,000.
Wesfarmers Limited ABN 28 008 984 049 www.wesfarmers.com.au

An exciting opportunity exists for a highly motivated and outcome focused individual to join our IT team at the Wesfarmers Corporate Office. As our Service Desk Analyst, you will be responsible for providing timely and accurate operational and technical desktop support with a strong focus on customer experience.

This is a full time permanent position based in the Perth CBD.

Reporting to the Team Leader Service Support, your contributions to our team will include, but are not limited to:

  • Provide 1st and 2nd level support (remotely and on site) for Microsoft desktop products, web based applications, video conferencing as well as other applications;
  • Log, track and resolve calls made to the Service Desk and coordinate escalation of issues;
  • Provide support to our Systems Administrators including system backups, log checking and maintenance;
  • Assist with reviewing existing IT systems and provide recommendations which support our ongoing focus on continuous improvement; and
  • Assist with the implementation of new IT systems.

Our ideal candidate will have:

  • Tertiary qualifications in an IT related discipline is highly desirable;
  • Significant experience providing IT support within a corporate environment;
  • Ability to communicate technical information in an easy to understand manner;
  • Excellent diagnostic, trouble shooting and problem solving skills;
  • Proven ability to prioritise workload and meet competing deadlines;
  • Flexibility to participate in a rotating 24/7 on-call roster; and
  • A genuine interest and passion to partner with our stakeholders to ensure our collective success.  

If you would like to be considered for this opportunity, please combine your covering letter and resume into one document and click on the ‘Apply for this job’ button by Sunday 23 February 2020. Please note that we may commence interviewing of candidates prior to this closing date.   

For brief enquiries please contact Human Resources on (08) 9327 4223.

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