Job Description

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Customer Experience Officer

Advertiser: Downer3.5731 out of 53.6 overall rating (1170 employee reviews) More jobs from this company

Job Information

Job Listing Date
18 Mar 2020
Location
Yarra Valley & High Country
Work Type
Full Time
Classification
Call Centre & Customer Service, Other

Customer Experience Officer

WHO WE ARE
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
POSITION SUMMARY
  • Full-Time Permanent opportunity
  • Long term government contract
  • ASX listed company

The DM Roads business provides a range of services in road network management.  We assist road and intelligent transport systems (ITS) asset owners to extract maximum value from their assets and provide road networks that meet the demand of today’s ever-changing environment. We operate from a network of over 50 depots and maintain more than 33,000 km of road.  

Due to exciting new growth and the award of the Baw Baw Road Maintenance Contract we are now seeking to ramp up our maintenance delivery team. This is a great time to join a highly successful business that has earned a trusted reputation on quality of service and build your long-term career with an industry leader. 

We have a long-term career opportunity for an experienced Customer Service Officer to join our team at Baw Baw. You will be required to liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach. Another part of this role will be providing overall administrative support to a busy operations team.

ABOUT YOU

You will possess demonstrated experience working as the main point of contact with the public, dealing with inquiries, problem-solving and providing efficient administrative support.  You will also possess;

  • A customer service approach with a good understanding of customer needs and expectations
  • Capacity to work accurately with attention to detail
  • The ability to coordinate multiple administration tasks/processes with tight deadlines and limited supervision
  • Good work ethic with a focus of teamwork, collaboration and support
  • Planning and organisational skills
  • Database maintenance, tracking the progress of issues through to completion
  • Proficient computer literacy with practical knowledge of MS Office
  • The ability to build and maintain effective relationships with both internal and external clients & stakeholders
  • Work effectively in teams to identify and improve processes
  • Actively participating and supporting Zero Harm initiatives and strategies

 WHAT WE OFFER

  • Highly supportive, team orientated organisation
  • A strong commitment to Zero Harm environment for all our employees and visitors
  • Competitive remuneration with on-going training and support
  • A career opportunity for working with an ASX listed company

For more information please contact: Samantha.Temple@downergroup.com – Please note applications will not be received via this email.

Please note, screening and interviews may take place prior to closing date – applications may also close before this date.

Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply.

  • Full-Time Permanent opportunity
  • Long term government contract
  • ASX listed company

The DM Roads business provides a range of services in road network management.  We assist road and intelligent transport systems (ITS) asset owners to extract maximum value from their assets and provide road networks that meet the demand of today’s ever-changing environment. We operate from a network of over 50 depots and maintain more than 33,000 km of road.  

Due to exciting new growth and the award of the Baw Baw Road Maintenance Contract we are now seeking to ramp up our maintenance delivery team. This is a great time to join a highly successful business that has earned a trusted reputation on quality of service and build your long-term career with an industry leader. 

We have a long-term career opportunity for an experienced Customer Service Officer to join our team at Baw Baw. You will be required to liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach. Another part of this role will be providing overall administrative support to a busy operations team.

ABOUT YOU

You will possess demonstrated experience working as the main point of contact with the public, dealing with inquiries, problem-solving and providing efficient administrative support.  You will also possess;

  • A customer service approach with a good understanding of customer needs and expectations
  • Capacity to work accurately with attention to detail
  • The ability to coordinate multiple administration tasks/processes with tight deadlines and limited supervision
  • Good work ethic with a focus of teamwork, collaboration and support
  • Planning and organisational skills
  • Database maintenance, tracking the progress of issues through to completion
  • Proficient computer literacy with practical knowledge of MS Office
  • The ability to build and maintain effective relationships with both internal and external clients & stakeholders
  • Work effectively in teams to identify and improve processes
  • Actively participating and supporting Zero Harm initiatives and strategies

 WHAT WE OFFER

  • Highly supportive, team orientated organisation
  • A strong commitment to Zero Harm environment for all our employees and visitors
  • Competitive remuneration with on-going training and support
  • A career opportunity for working with an ASX listed company

For more information please contact: Samantha.Temple@downergroup.com – Please note applications will not be received via this email.

Please note, screening and interviews may take place prior to closing date – applications may also close before this date.

Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply.

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