Job Description

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Desktop Support Coordinator

Advertiser: Catholic Education Office VIC3.7143 out of 53.7 overall rating (7 employee reviews) More jobs from this company

Job Information

Job Listing Date
19 Mar 2020
Location
Melbourne, CBD & Inner Suburbs
Salary
$73,000 - $83,000
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support

Desktop Support Coordinator

2 year, fixed term contract in East Melbourne

Catholic Education Melbourne (CEM) is a dynamic education service provider to 335 Catholic primary, secondary and special schools in the Archdiocese of Melbourne. More than 450 staff work across the head office in East Melbourne and four regional offices in the North, East, South and West. CEM provides services to schools in areas as diverse as Curriculum, RE, Finance, ICT, Marketing and Communications, Student Wellbeing, Legal, Planning and Industrial Relations. This community is committed to the safety, wellbeing and protection of all children in our care.

ABOUT THE POSITION

Catholic Education Melbourne is in the process of building its capacity to deliver technology in support of schools and catholic education into the future. A significant investment is being made in the Integrated Catholic Online Network (ICON) project, a collaborative project between Victorian Catholic schools and the four Victorian Catholic Education Offices in the Archdiocese of Melbourne and the Dioceses of Ballarat, Sale and Sandhurst. 

ICON will build on the Catholic tradition of working together to improve all schools by facilitating collaboration and pooling of resources and strategies to improve student learning across Victorian Catholic education to capitalise on and enhance the collective wisdom of Catholic educators and administrators. A core ICON strategy is to implement enterprise Student Information System (eSIS), enterprise Finance (eFIN) system and enterprise HR/Payroll (eHR) systems for 490 Victorian Catholic schools and offices.

As a senior member of the desktop support team, the primary function of this position is to provide leadership while maintaining hands on duties delivering expert second level support to repair or to determine problems in end user IT equipment. This position engages with vendors, coordinates delivery of services with the business, and provides technical expertise and technical mentoring to desktop support and service desk staff with a focus on end user hardware, software and services.

The successful applicant will possess suitable qualifications, skills and experience as outlined in the position description which includes tertiary qualifications in IT or related areas, signification experience in IT customer service, ITIL and the support of database applications, as well as high level coordination skills and an ability to work well in a team environment. The successful applicant will also be subject to a Working with Children Check and a Criminal Record Check.

WHATS IN IT FOR YOU?

  • Generous salary and conditions 
  • Professional development opportunities
  • Work/Life balance

HOW TO APPLY

Click this link for further information about the position including a detailed position description and application requirements. All CEM vacancies can be accessed via the Job Search tab on the CEM website at www.cem.edu.au and selecting ‘Catholic Education Staff’ under the ‘Filter by Role field.

Applicants need to provide:

  1. a separate statement addressing the Key Selection Criteria;
  2. a Cover Letter; and
  3. an up to date Curriculum Vitae including contact details of two referees.

Applications can be uploaded via the Apply’ tab on the CEM website. All enquiries can be directed to the Recruitment Officer at recruitment@cem.edu.au or (03) 9267 0228.

APPLICATIONS CLOSE: 4pm Thursday 1 April 2020

In applying for a position with Catholic Education Melbourne (CEM), you will be asked to provide certain personal information to enable your application to be considered.  Any personal information that is provided to CEM in relation to an application for employment will be handled in accordance with CEM’s obligations under the Privacy Act 1988 (Cth).  To find out more about how CEM handles personal information, you are encouraged to read the CEM Privacy Policy which can be found on the website.

NOTICE REGARDING COVID-19:

CEM endeavour to continue with our hiring activities this time, however we may alter our recruitment procedure to align with applicable social distancing guidelines. This may include the use virtual meeting platforms.

This approach may change in future, subject to the advice of relevant health authorities. 

www.ceomelb.catholic.edu.au

2 year, fixed term contract in East Melbourne

Catholic Education Melbourne (CEM) is a dynamic education service provider to 335 Catholic primary, secondary and special schools in the Archdiocese of Melbourne. More than 450 staff work across the head office in East Melbourne and four regional offices in the North, East, South and West. CEM provides services to schools in areas as diverse as Curriculum, RE, Finance, ICT, Marketing and Communications, Student Wellbeing, Legal, Planning and Industrial Relations. This community is committed to the safety, wellbeing and protection of all children in our care.

ABOUT THE POSITION

Catholic Education Melbourne is in the process of building its capacity to deliver technology in support of schools and catholic education into the future. A significant investment is being made in the Integrated Catholic Online Network (ICON) project, a collaborative project between Victorian Catholic schools and the four Victorian Catholic Education Offices in the Archdiocese of Melbourne and the Dioceses of Ballarat, Sale and Sandhurst. 

ICON will build on the Catholic tradition of working together to improve all schools by facilitating collaboration and pooling of resources and strategies to improve student learning across Victorian Catholic education to capitalise on and enhance the collective wisdom of Catholic educators and administrators. A core ICON strategy is to implement enterprise Student Information System (eSIS), enterprise Finance (eFIN) system and enterprise HR/Payroll (eHR) systems for 490 Victorian Catholic schools and offices.

As a senior member of the desktop support team, the primary function of this position is to provide leadership while maintaining hands on duties delivering expert second level support to repair or to determine problems in end user IT equipment. This position engages with vendors, coordinates delivery of services with the business, and provides technical expertise and technical mentoring to desktop support and service desk staff with a focus on end user hardware, software and services.

The successful applicant will possess suitable qualifications, skills and experience as outlined in the position description which includes tertiary qualifications in IT or related areas, signification experience in IT customer service, ITIL and the support of database applications, as well as high level coordination skills and an ability to work well in a team environment. The successful applicant will also be subject to a Working with Children Check and a Criminal Record Check.

WHATS IN IT FOR YOU?

  • Generous salary and conditions 
  • Professional development opportunities
  • Work/Life balance

HOW TO APPLY

Click this link for further information about the position including a detailed position description and application requirements. All CEM vacancies can be accessed via the Job Search tab on the CEM website at www.cem.edu.au and selecting ‘Catholic Education Staff’ under the ‘Filter by Role field.

Applicants need to provide:

  1. a separate statement addressing the Key Selection Criteria;
  2. a Cover Letter; and
  3. an up to date Curriculum Vitae including contact details of two referees.

Applications can be uploaded via the Apply’ tab on the CEM website. All enquiries can be directed to the Recruitment Officer at recruitment@cem.edu.au or (03) 9267 0228.

APPLICATIONS CLOSE: 4pm Thursday 1 April 2020

In applying for a position with Catholic Education Melbourne (CEM), you will be asked to provide certain personal information to enable your application to be considered.  Any personal information that is provided to CEM in relation to an application for employment will be handled in accordance with CEM’s obligations under the Privacy Act 1988 (Cth).  To find out more about how CEM handles personal information, you are encouraged to read the CEM Privacy Policy which can be found on the website.

NOTICE REGARDING COVID-19:

CEM endeavour to continue with our hiring activities this time, however we may alter our recruitment procedure to align with applicable social distancing guidelines. This may include the use virtual meeting platforms.

This approach may change in future, subject to the advice of relevant health authorities. 

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