Job Description

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IT Deskside Support Officer - Contract - Immediate start

Advertiser: Michael Page Information TechnologyMore jobs from this company

Job Information

Job Listing Date
20 Mar 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support
Technology

IT Deskside Support Officer - Contract - Immediate start

An exciting opportunity for an IT Help Desk Officer to join a growing ICT team in the Construction sector providing Level 1 and 2 support to internal and external users.

Client Details

Our client is well known for providing construction project services. They are looking to expand their ICT team and bring on-board an individual who has a genuine interest in technology and is enthusiastic about expanding their skill - set within ICT Service Delivery. Our client offers great benefits and is seeking individuals who are passionate about the Construction sector.

Description

Reporting into the Help Desk Manager and working within an existing team of 2, key duties and responsibilities for the Help Desk Officer will include:

  • Developing and maintaining strong working relationships with both business and IT stakeholders to ensure an excellent customer experience;

  • Providing day to day technical support to both internal and external users over the phone, email, walk-ins and through the ticketing system;

  • Ensure level 1 and 2 incident tickets are tracked and resolved where possible by adding additional context, and either resolving or escalating to the appropriate support provider;

  • Contributing to the issues management system to ensure continuous improvement of the service desk function; and

  • Installing, configuring, and maintaining Windows and Mac desktop and laptop devices with Software and hardware solutions.

Profile

  • Previous experience in a similar role providing Level 1/2 support to business stakeholders;

  • Certificate or Bachelor’s Degree in a related field;

  • Technical experience - knowledge of 365 Microsoft Office products, great understanding of Network, Active Directory ticketing systems;

  • Experience supporting and using market leading ticketing systems;

  • Proactive, reliable and organised individual with a customer-focused approach; and

  • Excellent communication skills and ability to build strong working relationships.

Job Offer

Our client is excited to offer:

  • Immediate start with likely progression to a permanent position;

  • Located in the heart of Sydney CBD; and

  • Training and professional development is provided with exciting opportunities for progression as the team grows.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anna Lobanova on +612 8292 2112

Part of PageGroup
www.michaelpage.com.au/jobs/technology

An exciting opportunity for an IT Help Desk Officer to join a growing ICT team in the Construction sector providing Level 1 and 2 support to internal and external users.

Client Details

Our client is well known for providing construction project services. They are looking to expand their ICT team and bring on-board an individual who has a genuine interest in technology and is enthusiastic about expanding their skill - set within ICT Service Delivery. Our client offers great benefits and is seeking individuals who are passionate about the Construction sector.

Description

Reporting into the Help Desk Manager and working within an existing team of 2, key duties and responsibilities for the Help Desk Officer will include:

  • Developing and maintaining strong working relationships with both business and IT stakeholders to ensure an excellent customer experience;

  • Providing day to day technical support to both internal and external users over the phone, email, walk-ins and through the ticketing system;

  • Ensure level 1 and 2 incident tickets are tracked and resolved where possible by adding additional context, and either resolving or escalating to the appropriate support provider;

  • Contributing to the issues management system to ensure continuous improvement of the service desk function; and

  • Installing, configuring, and maintaining Windows and Mac desktop and laptop devices with Software and hardware solutions.

Profile

  • Previous experience in a similar role providing Level 1/2 support to business stakeholders;

  • Certificate or Bachelor’s Degree in a related field;

  • Technical experience - knowledge of 365 Microsoft Office products, great understanding of Network, Active Directory ticketing systems;

  • Experience supporting and using market leading ticketing systems;

  • Proactive, reliable and organised individual with a customer-focused approach; and

  • Excellent communication skills and ability to build strong working relationships.

Job Offer

Our client is excited to offer:

  • Immediate start with likely progression to a permanent position;

  • Located in the heart of Sydney CBD; and

  • Training and professional development is provided with exciting opportunities for progression as the team grows.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anna Lobanova on +612 8292 2112

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