Job Description

Job Header

Level 1/2 Help Desk & IT Support Role

Advertiser: Cirrus NetworksMore jobs from this company

Job Information

Job Listing Date
20 Mar 2020
Location
ACT
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Level 1/2 Help Desk & IT Support Role

ABOUT US

Cirrus Networks is an ASX-listed Australian IT Managed Services Provider focussed on hybrid Infrastructure. We understand the business challenges and technology needs of organisations. We know that the right technology can help businesses meet their strategic goals and priorities.

This is where you come in...

ABOUT THE ROLE

Cirrus Networks' continued success has presented an opening for Level 1/2 IT Support Engineer in the NOV of our Canberra Office in Deanin.  There will potentially be a paid "on call" component to this role.

ABOUT YOU

  • Minimum of 2 years relevant service desk and desktop support experience.
  • Ability to follow processes and procedures.
  • Excellent troubleshooting skills.
  • Work proactively and independently by managing own time, tasks and responsibilities.
  • Good people skills when dealing with clients.
  • Energetic, enthusiastic, self-motivated and willing to help.
  • Work autonomously to manage queue tickets.
  • Contribute to updating our knowledge base. 
  • High attention to detail.
  • Extremely organised and provide a consistent delivery of service.
  • The ability to work in a fast paced environment and communicate effectively.

Essentials:

  • Current NV1 Security Clearance
  • Windows Desktops in AD environments
  • Support experience for various third-party applications
  • Microsoft Office.
  • Active Directory, GP
  • Exchange basic administration / support
  • Office 365 basic administration / support
  • Hardware Troubleshooting

Preferable:

  • Experience with Cherwell Service Management.
  • Previous experience with working on a client site.
  • The ITIL Foundation certification is highly desirable.

Here at Cirrus we’re offering real careers where you can unleash your potential whilst working with interesting clients on great projects; plus, you’ll get to work with an amazing team of professionals. If this sounds like your next move, apply online today.

We look forward to welcoming you onboard.

ABOUT THE PROCESS

Does this sound like your next challenge?

If you are looking for your next career opportunity with a progressive company in an exciting industry, then click on the APPLY NOW tab and send through an updated copy of your CV as well as a Cover Letter detailing recent experience immediately.

We would like to take this opportunity to thank everyone in advance for their application and advise that only candidates that meet the position requirements and have relevant working rights for Australia, will be contacted.

Agencies we got this, thanks!


For any further information on Cirrus please visit our website below.

cirrusnetworks.com.au

ABOUT US

Cirrus Networks is an ASX-listed Australian IT Managed Services Provider focussed on hybrid Infrastructure. We understand the business challenges and technology needs of organisations. We know that the right technology can help businesses meet their strategic goals and priorities.

This is where you come in...

ABOUT THE ROLE

Cirrus Networks' continued success has presented an opening for Level 1/2 IT Support Engineer in the NOV of our Canberra Office in Deanin.  There will potentially be a paid "on call" component to this role.

ABOUT YOU

  • Minimum of 2 years relevant service desk and desktop support experience.
  • Ability to follow processes and procedures.
  • Excellent troubleshooting skills.
  • Work proactively and independently by managing own time, tasks and responsibilities.
  • Good people skills when dealing with clients.
  • Energetic, enthusiastic, self-motivated and willing to help.
  • Work autonomously to manage queue tickets.
  • Contribute to updating our knowledge base. 
  • High attention to detail.
  • Extremely organised and provide a consistent delivery of service.
  • The ability to work in a fast paced environment and communicate effectively.

Essentials:

  • Current NV1 Security Clearance
  • Windows Desktops in AD environments
  • Support experience for various third-party applications
  • Microsoft Office.
  • Active Directory, GP
  • Exchange basic administration / support
  • Office 365 basic administration / support
  • Hardware Troubleshooting

Preferable:

  • Experience with Cherwell Service Management.
  • Previous experience with working on a client site.
  • The ITIL Foundation certification is highly desirable.

Here at Cirrus we’re offering real careers where you can unleash your potential whilst working with interesting clients on great projects; plus, you’ll get to work with an amazing team of professionals. If this sounds like your next move, apply online today.

We look forward to welcoming you onboard.

ABOUT THE PROCESS

Does this sound like your next challenge?

If you are looking for your next career opportunity with a progressive company in an exciting industry, then click on the APPLY NOW tab and send through an updated copy of your CV as well as a Cover Letter detailing recent experience immediately.

We would like to take this opportunity to thank everyone in advance for their application and advise that only candidates that meet the position requirements and have relevant working rights for Australia, will be contacted.

Agencies we got this, thanks!


For any further information on Cirrus please visit our website below.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • What's the highest level of ITIL qualification you have completed?
  • Are you available to provide on call support when required?
  • Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

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