Job Description

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Application Service Desk (Helpdesk)

Advertiser: The Good Guys3.2339 out of 53.2 overall rating (218 employee reviews) More jobs from this company

Job Information

Job Listing Date
24 Mar 2020
Location
Melbourne, CBD & Inner Suburbs
Salary
Competitive package, great staff discounts & more
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Application Service Desk (Helpdesk)

  • Multi-award winning national retailer

  • Over 100 stores and 3,500 employees

  • Part of Australia's fastest growing and largest consumer electronics retailing group

  • Southbank, CBD location

 

About us

When the first store opened in Melbourne’s northern suburbs in 1952, The Good Guys’ philosophy was then as it is now – to delight customers and ‘do good’. From those humble beginnings, The Good Guys quickly became a household name, setting the standard for customer satisfaction and community giving, while continually evolving to meet ever-changing customer needs.

With over 100 stores and more than 3,500 employees nationwide, our Brand promise is to help Australian families live better at home for less. Now united with JB Hi-Fi Limited, The Good Guys is part of Australia’s fastest growing and largest consumer electronics retailer and a new force in Australian retailing.

 

About you

As a first point of contact you’ll listen attentively to the customer, gain a clear understanding of the situation, before rolling up your sleeves to do what’s required to get the job done.

Working closely with the Application Systems Manager and the broader IT team, an ordinary day will see you juggling any number of duties including liaising with store and support centre teams, effectively troubleshooting system issues and contributing to routine system health checks, all in a timely fashion.

Working on a rotating roster, public holidays, weekend work and late shifts will be required.

Along with a Bachelor's Degree in Information Technology, you come to us with proven experience in customer service and issue resolution.

 

Employee benefits

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts and special offers, Paid Maternity Leave, Novated Leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.

 

To apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

 

The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.

  • Multi-award winning national retailer

  • Over 100 stores and 3,500 employees

  • Part of Australia's fastest growing and largest consumer electronics retailing group

  • Southbank, CBD location

 

About us

When the first store opened in Melbourne’s northern suburbs in 1952, The Good Guys’ philosophy was then as it is now – to delight customers and ‘do good’. From those humble beginnings, The Good Guys quickly became a household name, setting the standard for customer satisfaction and community giving, while continually evolving to meet ever-changing customer needs.

With over 100 stores and more than 3,500 employees nationwide, our Brand promise is to help Australian families live better at home for less. Now united with JB Hi-Fi Limited, The Good Guys is part of Australia’s fastest growing and largest consumer electronics retailer and a new force in Australian retailing.

 

About you

As a first point of contact you’ll listen attentively to the customer, gain a clear understanding of the situation, before rolling up your sleeves to do what’s required to get the job done.

Working closely with the Application Systems Manager and the broader IT team, an ordinary day will see you juggling any number of duties including liaising with store and support centre teams, effectively troubleshooting system issues and contributing to routine system health checks, all in a timely fashion.

Working on a rotating roster, public holidays, weekend work and late shifts will be required.

Along with a Bachelor's Degree in Information Technology, you come to us with proven experience in customer service and issue resolution.

 

Employee benefits

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts and special offers, Paid Maternity Leave, Novated Leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program.

 

To apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

 

The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Are you available to work on a rotating roster?
  • Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
  • What's your highest level of education?

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