Job Description

Job Header

Desktop Support Engineer

Advertiser: Snap Talent Int. Pty LtdMore jobs from this company

Job Information

Job Listing Date
25 Mar 2020
Location
Mackay & Coalfields
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Desktop Support Engineer

About the company
Our client was founded in 2005 by two of its current directors with an initial focus on providing a professional software development service. They have since expanded their offerings and now deliver IT services, support, and sales. Their clients benefit from their ability to fulfil both software and IT service requirements.

About the role
You will be required to provide Level 2 desktop, server and network support remotely and on-site as required.
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action to follow standard service desk procedures
  • Log all service desk interactions
  • Administer service desk software
  • Redirect problems to the appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
 
Skills & Experience
  • As an IT Engineer, you MUST have experience working for a Managed Service Provider (MSP)
  • OS support and troubleshooting experience - XP to Windows 10
  • Windows Server 2003 to 2012
  • MS Active Directory and Exchange
  • Virtualization - Vmware/Hyper-V/Citrix
  • Backup management and maintenance
  • Cisco and networking experience
  • Drivers license and access to a car
 
Benefits & Culture
  • Remuneration based on skills and experience
  • Mentor junior staff in the business
  • Very limited out of hours work
  • Work with a varied client base in different sectors

Click on the APPLY button or contact James on +61405703255
James Harman
0405703255
About the company
Our client was founded in 2005 by two of its current directors with an initial focus on providing a professional software development service. They have since expanded their offerings and now deliver IT services, support, and sales. Their clients benefit from their ability to fulfil both software and IT service requirements.

About the role
You will be required to provide Level 2 desktop, server and network support remotely and on-site as required.
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action to follow standard service desk procedures
  • Log all service desk interactions
  • Administer service desk software
  • Redirect problems to the appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
 
Skills & Experience
  • As an IT Engineer, you MUST have experience working for a Managed Service Provider (MSP)
  • OS support and troubleshooting experience - XP to Windows 10
  • Windows Server 2003 to 2012
  • MS Active Directory and Exchange
  • Virtualization - Vmware/Hyper-V/Citrix
  • Backup management and maintenance
  • Cisco and networking experience
  • Drivers license and access to a car
 
Benefits & Culture
  • Remuneration based on skills and experience
  • Mentor junior staff in the business
  • Very limited out of hours work
  • Work with a varied client base in different sectors

Click on the APPLY button or contact James on +61405703255
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Have you worked in a role where you were responsible for providing level 1 technical support?
  • Have you worked in a role where you were responsible for providing level 2 technical support?
  • How many years' experience do you have as a support engineer?

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