Job Description

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Member Service Officer

Advertiser: Newcastle Permanent Building Society3.5128 out of 53.5 overall rating (39 employee reviews) More jobs from this company

Job Information

Job Listing Date
25 Mar 2020
Dubbo & Central NSW
Work Type
Part Time
Banking & Financial Services, Banking - Retail/Branch
Our Organisation

Newcastle Permanent Building Society (NPBS) is a modern building society with more than 115 years of experience. Employing almost 1,000 people and with more than 325,000 customers, we are financially one of the strongest institutions in Australia.

Newcastle Permanent is proud to constantly aspire to deliver exceptional customer service. Our Net Promotor Score of +50 demonstrates our commitment to this, along with ensuring we deliver services that meet our customers’ preferences in how they want to do their banking.

Our Role

Our Orange branch requires a part time Member Service Officer (MSO) to join the team. Member Service Officers are responsible for meeting our customer’s financial needs by delivering outstanding frontline member service and sales.      

Our MSO’s are responsible for the following:

  • Processing day-to-day transactions;
  • Having detailed knowledge of NPBS and third party products and services;
  • Identifying referral opportunities for NPBS business partners;
  • Maintaining up-to-date knowledge of products, policies and procedures; and
  • Adherence to compliance and audit requirements.
To be considered for these opportunities, you must demonstrate in your application:-

  • Experience in a customer service and sales role;
  • Demonstrated ability to match products and services to customer needs; and
  • Experience in handling high volumes of cash with a high level of accuracy.

The ability to self-motivate, a strong desire to succeed and a familiarity with working to strict policies and procedures is a must in this role. Whilst experience in financial services is not essential, it will be highly regarded.

If you are looking for a work environment that offers collaboration and enjoyment while displaying true team spirit, we invite you to submit your application.

Our branch operating hours are Monday to Friday 9 am – 5 pm and every Saturday 9 am – 12 noon. This opportunity is permanent part-time. Exact hours will be discussed at interview.

Upon commencement, all part time staff must be able to work at least the first seven (7) weeks at full time hours to complete their induction.

All applicants who proceed to offer stage will be asked to consent to a criminal history and bankruptcy check. An offer is conditional upon receipt of a clear criminal history and bankruptcy check.

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