Job Description

Job Header

Level-2 Service Desk Engineer

Advertiser: Green Light PS Pty LtdMore jobs from this company

Job Information

Job Listing Date
25 Mar 2020
Location
Sydney, Ryde & Macquarie Park
Work Type
Contract/Temp
Classification
Information & Communication Technology, Help Desk & IT Support

Level-2 Service Desk Engineer


Green Light is on the lookout for an experienced Level-2 Service Desk Engineer  to provide Service Desk services with our Sydney consulting team. We require someone who has an excellent communication skills and a passion for helping people with their IT related queries.
 
As a Service Desk Engineer, you will be providing support in  Service Desk, Network Monitoring and Management, Server Management, Desktop Management and Infrastructure upgrade projects

You will be self-motivated and keen learner who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.
 
 Responsibilities:
  • Supporting all users onsite and remotely
  • First point of contact onsite for any I.T related issues i.e. desktop and peripherals, Windows 10, AD, network devices, printers, I.P telephone issues or faults.
  • Investigate and diagnose, escalate and dispatch the fault through to the appropriate fixer group for problem resolution as per escalation matrix with all technical data via tools like ITSM, Service Now
  • Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
  • Assisting with Customer Device and Application Configuration.
  • Working with customers/employees to identify problems and advising on the solution.
Required:
  • Demonstrated experience in I.T customer service (Helpdesk or similar).
  • Happy to work in roster
  • Strong working knowledge of Microsoft applications – Active Directory, Exchange, Office Understanding of networking principles and experience troubleshooting connectivity issues
  • Experience with troubleshooting mobile devices, including Windows, iPhones and others
  • Demonstrated highly developed analytical, problem-solving and organisational skills.
  • Demonstrated ability to troubleshoot and implement creative solutions.
  • Excellent telephone, client service, interpersonal and communication skills.
  • Understanding of technical concepts and willingness to work in a dynamic and high volume work environment.
  • Understanding of ITIL process or previous experience in ITIL environment is highly advantageous.
 
If you have the relevant skills & experience to perform the above role, please apply at the earliest. Deeksha Khanna -0412 644 681


 

 
Please note as part of the hiring process, Green Light will request reference checks and verify your entitlement to work in Australia. You may also be required to undertake background checks and police checks.
www.greenlightworldwide.com
Australia | Hong Kong | New Zealand | Singapore | United Kingdom

Green Light is on the lookout for an experienced Level-2 Service Desk Engineer  to provide Service Desk services with our Sydney consulting team. We require someone who has an excellent communication skills and a passion for helping people with their IT related queries.
 
As a Service Desk Engineer, you will be providing support in  Service Desk, Network Monitoring and Management, Server Management, Desktop Management and Infrastructure upgrade projects

You will be self-motivated and keen learner who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.
 
 Responsibilities:
  • Supporting all users onsite and remotely
  • First point of contact onsite for any I.T related issues i.e. desktop and peripherals, Windows 10, AD, network devices, printers, I.P telephone issues or faults.
  • Investigate and diagnose, escalate and dispatch the fault through to the appropriate fixer group for problem resolution as per escalation matrix with all technical data via tools like ITSM, Service Now
  • Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
  • Assisting with Customer Device and Application Configuration.
  • Working with customers/employees to identify problems and advising on the solution.
Required:
  • Demonstrated experience in I.T customer service (Helpdesk or similar).
  • Happy to work in roster
  • Strong working knowledge of Microsoft applications – Active Directory, Exchange, Office Understanding of networking principles and experience troubleshooting connectivity issues
  • Experience with troubleshooting mobile devices, including Windows, iPhones and others
  • Demonstrated highly developed analytical, problem-solving and organisational skills.
  • Demonstrated ability to troubleshoot and implement creative solutions.
  • Excellent telephone, client service, interpersonal and communication skills.
  • Understanding of technical concepts and willingness to work in a dynamic and high volume work environment.
  • Understanding of ITIL process or previous experience in ITIL environment is highly advantageous.
 
If you have the relevant skills & experience to perform the above role, please apply at the earliest. Deeksha Khanna -0412 644 681


 

 

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