Job Description

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Casual IT Helpdesk - Weekend Shifts

Advertiser: Harris Farm Markets2.9429 out of 52.9 overall rating (35 employee reviews) More jobs from this company

Job Information

Job Listing Date
26 Mar 2020
Location
Sydney, Parramatta & Western Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

Casual IT Helpdesk - Weekend Shifts

About us

Harris Farm Markets has built a strong reputation for delivering good quality fresh food at great value for our customers.

Since 1971, when David and Cathy opened their first store in Villawood, we've believed in something greater than just selling fresh food. We’ve believed in nature itself. The land, the sea, the air, the elements. It’s a remarkable thing. It brings families together, supports communities, and gives farmers a means. It offers nutrients to our bodies, and joy to our taste buds.

Better tasting produce from sustainable suppliers. Bigger value from unexpectedly bigger harvests. More variety from truly seasonal conditions. The highest quality which can only come from years of experience and a close relationship with farmers and their land.

For over 40 years we’ve remained 100% family owned and operated. We’re 26 (and counting) stores across Sydney and NSW and home to over 2,200 wonderful employees all with a common purpose, to reconnect Aussies with the joy of food.

 

The Role

Reporting to the Service desk Operations Team Leader, the Helpdesk Support Engineer will be experienced in supporting the entire business, across infrastructure, software and hardware.

This position is to provide technical support across multiple back-end systems, desktops, Retail POS (Point of Sale) systems and other infrastructure. You will be required to travel onsite to our retails stores from time to time and assist in troubleshooting and diagnosing issues in store. You will be well versed in Windows operating systems and have had experience working with Windows Servers and general Network infrastructure.

Your day will consist of taking calls, logging service desk tickets and solving complex technical problems across our platforms. You will be part of a rotating On Call roster and also have the opportunity to work on a number of projects including Store openings, refurbishments etc.

Key responsibilities;

  • provide timely communication to end users and other IT staff concerning the status of incidents, service requests and changes
  • Provide varied technical support to our Offices, Warehouses and Stores
  • Log, manage and own incidents end to end through our Service Desk ticketing system
  • Complete preventative maintenance tasks in line with current processes
  • Commissioning / configuration of software and computer equipment
  • Asset Management and allocation/upkeep of IT equipment in our fleet
  • Be part of a rotating On Call roster that provides 24x7 support

 Skills Required

  • Degree qualified in IT
  • 2+ years IT Technical Support experience
  • Great communication and stakeholder skills
  • Up to date knowledge in IT technologies
  • Ability to solve complex problems across a diverse Windows environment
  • Some networking experience (Switches, Routers, Cisco devices, wireless devices)
  • Willingness to learn and be self motivated
  • Experience supporting technologies in a retail environment would be advantageous
  • A valid Australian drivers licence + roadworthy vehicle
  • Be a great communicator

Benefits

  • A Varied support role that will challenge your skills and allow you to think outside the box
  • Opportunity to work with multiple technologies and IT Platforms
  • workplace flexibility
  • 25% staff discount

About us

Harris Farm Markets has built a strong reputation for delivering good quality fresh food at great value for our customers.

Since 1971, when David and Cathy opened their first store in Villawood, we've believed in something greater than just selling fresh food. We’ve believed in nature itself. The land, the sea, the air, the elements. It’s a remarkable thing. It brings families together, supports communities, and gives farmers a means. It offers nutrients to our bodies, and joy to our taste buds.

Better tasting produce from sustainable suppliers. Bigger value from unexpectedly bigger harvests. More variety from truly seasonal conditions. The highest quality which can only come from years of experience and a close relationship with farmers and their land.

For over 40 years we’ve remained 100% family owned and operated. We’re 26 (and counting) stores across Sydney and NSW and home to over 2,200 wonderful employees all with a common purpose, to reconnect Aussies with the joy of food.

 

The Role

Reporting to the Service desk Operations Team Leader, the Helpdesk Support Engineer will be experienced in supporting the entire business, across infrastructure, software and hardware.

This position is to provide technical support across multiple back-end systems, desktops, Retail POS (Point of Sale) systems and other infrastructure. You will be required to travel onsite to our retails stores from time to time and assist in troubleshooting and diagnosing issues in store. You will be well versed in Windows operating systems and have had experience working with Windows Servers and general Network infrastructure.

Your day will consist of taking calls, logging service desk tickets and solving complex technical problems across our platforms. You will be part of a rotating On Call roster and also have the opportunity to work on a number of projects including Store openings, refurbishments etc.

Key responsibilities;

  • provide timely communication to end users and other IT staff concerning the status of incidents, service requests and changes
  • Provide varied technical support to our Offices, Warehouses and Stores
  • Log, manage and own incidents end to end through our Service Desk ticketing system
  • Complete preventative maintenance tasks in line with current processes
  • Commissioning / configuration of software and computer equipment
  • Asset Management and allocation/upkeep of IT equipment in our fleet
  • Be part of a rotating On Call roster that provides 24x7 support

 Skills Required

  • Degree qualified in IT
  • 2+ years IT Technical Support experience
  • Great communication and stakeholder skills
  • Up to date knowledge in IT technologies
  • Ability to solve complex problems across a diverse Windows environment
  • Some networking experience (Switches, Routers, Cisco devices, wireless devices)
  • Willingness to learn and be self motivated
  • Experience supporting technologies in a retail environment would be advantageous
  • A valid Australian drivers licence + roadworthy vehicle
  • Be a great communicator

Benefits

  • A Varied support role that will challenge your skills and allow you to think outside the box
  • Opportunity to work with multiple technologies and IT Platforms
  • workplace flexibility
  • 25% staff discount

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