Job Description

Job Header

Customer Service Consultant

Advertiser: Robert WaltersMore jobs from this company

Job Information

Job Listing Date
26 Mar 2020
Location
Adelaide
Salary
Attractive pay rates
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Consultant

This leading banking institution prides itself on providing a quality range of financial products and services while focusing on delivering exceptional customer service and an enjoyable work place.

We have several positions available for both outbound and inbound Consultants on a 6 month contract south of the CBD. Your role will be assisting customers through negotiation to find solutions in order bring their loan, credit card or transaction account into balance.

This role ideally suits individuals who possess a passion for helping people and would like to start a career in banking.

Key responsibilities:

  • Handling calls from customers, providing professional attention using positive language and tone to connect and have meaningful conversations to truly understand the customers situation
  • Work a portfolio of accounts, implementing and utilising Collections & Recoveries strategies and legal processes to ensure all accounts are managed in the most time and cost effective manner
  • Negotiating with customers to find sustainable solutions to their financial situation
  • Providing a positive experience for the customer through positive language and tone
  • Achieve agreed key performance measures

To be successful you will possess the following skills and experience:

  • Experienced in a customer service environment
  • A degree qualification (preferably in a finance or a psychology related discipline)
  • Excellent communication skills both written and verbal
  • Experience in a collections role will be highly regarded
  • You will be available to work anywhere between the hours of 7am to 7pm
  • Resilience and Empathy is your key to success in this role

You will receive:

  • An introduction into Banking with one of the Big 4
  • 4 - 6 weeks of training
  • A supportive environment offering career growth
  • Competitive hourly remuneration paid weekly
  • On site free parking

Use your love for numbers and people to assist those in hardships!

To apply please click apply or call Olivia Cirillo on +61 8 82163529 for a confidential discussion.

www.robertwalters.com.au    |    FIND YOUR PLACE WITH US

This leading banking institution prides itself on providing a quality range of financial products and services while focusing on delivering exceptional customer service and an enjoyable work place.

We have several positions available for both outbound and inbound Consultants on a 6 month contract south of the CBD. Your role will be assisting customers through negotiation to find solutions in order bring their loan, credit card or transaction account into balance.

This role ideally suits individuals who possess a passion for helping people and would like to start a career in banking.

Key responsibilities:

  • Handling calls from customers, providing professional attention using positive language and tone to connect and have meaningful conversations to truly understand the customers situation
  • Work a portfolio of accounts, implementing and utilising Collections & Recoveries strategies and legal processes to ensure all accounts are managed in the most time and cost effective manner
  • Negotiating with customers to find sustainable solutions to their financial situation
  • Providing a positive experience for the customer through positive language and tone
  • Achieve agreed key performance measures

To be successful you will possess the following skills and experience:

  • Experienced in a customer service environment
  • A degree qualification (preferably in a finance or a psychology related discipline)
  • Excellent communication skills both written and verbal
  • Experience in a collections role will be highly regarded
  • You will be available to work anywhere between the hours of 7am to 7pm
  • Resilience and Empathy is your key to success in this role

You will receive:

  • An introduction into Banking with one of the Big 4
  • 4 - 6 weeks of training
  • A supportive environment offering career growth
  • Competitive hourly remuneration paid weekly
  • On site free parking

Use your love for numbers and people to assist those in hardships!

To apply please click apply or call Olivia Cirillo on +61 8 82163529 for a confidential discussion.

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