Job Description

Job Header

Customer Service- Call Centre

Advertiser: Kelly ServicesMore jobs from this company

Job Information

Job Listing Date
26 Mar 2020
Location
Melbourne, CBD & Inner Suburbs
Salary
$28 - $29 p.h. + super
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service- Call Centre

Team focus on Exceptions including Bank Cheques, Unclaimed Money, Hardship Requests, Student Banking Support and Statement Requests.

This role will largely focus on Bank Cheques and is a remediation role. If a customer’s cheque is lost or stolen, this is noted by the team within the systems and a new cheque is sent or an electronic payment is made.

Core responsibilities may include some or all of the following:
• Standard and occasionally non-standard processing tasks.
• Basic understanding of Banking Platform.
• Primary point of contact for internal stakeholders regarding their requests, requiring a basic level understanding of key concepts and processes.
• Basic knowledge and understanding of Standard Operating Procedures.
• Quality, Productivity and/or Continuous Improvement focus.
• Workflow and time management.
• Have a necessary understanding of products.
• Providing superior levels of service for internal and external customers.
• Undertake any other tasks assigned by your Manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.

Prior experience required:
• Prior experience in a fast paced processing environment
• Candidates could also come from a junior book keeping background
• Demonstrated customer service experience - internal stakeholder management as there is very little communication with customers
• Attention to detail
• Working in a team environment - the team is very established as they have been working together for a long time in the same roles.

Please apply to the link below thank you

kellyservices.co.nz

Team focus on Exceptions including Bank Cheques, Unclaimed Money, Hardship Requests, Student Banking Support and Statement Requests.

This role will largely focus on Bank Cheques and is a remediation role. If a customer’s cheque is lost or stolen, this is noted by the team within the systems and a new cheque is sent or an electronic payment is made.

Core responsibilities may include some or all of the following:
• Standard and occasionally non-standard processing tasks.
• Basic understanding of Banking Platform.
• Primary point of contact for internal stakeholders regarding their requests, requiring a basic level understanding of key concepts and processes.
• Basic knowledge and understanding of Standard Operating Procedures.
• Quality, Productivity and/or Continuous Improvement focus.
• Workflow and time management.
• Have a necessary understanding of products.
• Providing superior levels of service for internal and external customers.
• Undertake any other tasks assigned by your Manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.

Prior experience required:
• Prior experience in a fast paced processing environment
• Candidates could also come from a junior book keeping background
• Demonstrated customer service experience - internal stakeholder management as there is very little communication with customers
• Attention to detail
• Working in a team environment - the team is very established as they have been working together for a long time in the same roles.

Please apply to the link below thank you

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