Job Description

Job Header

Call Centre Customer Service

Advertiser: Kelly ServicesMore jobs from this company

Job Information

Job Listing Date
26 Mar 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Call Centre Customer Service

  • 6 months contract
  • $28.38/hour+super
  • Big 4 Bank

If you're looking into stepping up in your career, this opportunity is for you! The Business Banking Contact Centre is looking for candidates with previous call centre experience, preferably in banking.

Responsibilities:

  • Answer all client enquiries accurately and within the allocated talk time
  • Understand and mitigate technical issues across a suite of Business Products
  • Deal with complex enquiries and manage complaints within area of control to minimise business loss
  • Provide superior customer service and technical advice that supports your customers financial wellbeing
  • Complete all associated follow up work as required of the enquiries
  • Complete on going learning and development to satisfy compliance and development opportunities
  • Online documentation of standard operating procedures (SOPs) and process mapping
  • Act as an SME on projects and process initiatives or changes driven from internal and external stakeholders.
  • Regularly updating online content as processes develop and change.
  • Support ongoing training requirements when needed
  • Build and maintain effective working relationships with internal stakeholders to support the seamless completion of work item and email enquiries.
  • Accountable for complying with the Bank's OHS and compliance policies and instructions, reporting any hazards or safety issues to the team leader and guarding against risk to themselves and others at the workplace.
  • Exhibit appropriate 'Team member’ behaviours and achieve performance outcomes in line with agreed KPIs.

Requirements:

  • Experience in customer service industries is essential.
  • Exceptional interpersonal skills
  • Effective oral and written communication skills
  • Previous experience working towards targets/KPI's
  • Experience in a technical role highly desirable
  • Sound planning and multitasking ability
  • Ability to cope in a high pressure environment
  • Experience working with complex computer systems
  • Ability to build and maintain strong stakeholder relationships
  • Tertiary qualifications desirable
kellyservices.co.nz

  • 6 months contract
  • $28.38/hour+super
  • Big 4 Bank

If you're looking into stepping up in your career, this opportunity is for you! The Business Banking Contact Centre is looking for candidates with previous call centre experience, preferably in banking.

Responsibilities:

  • Answer all client enquiries accurately and within the allocated talk time
  • Understand and mitigate technical issues across a suite of Business Products
  • Deal with complex enquiries and manage complaints within area of control to minimise business loss
  • Provide superior customer service and technical advice that supports your customers financial wellbeing
  • Complete all associated follow up work as required of the enquiries
  • Complete on going learning and development to satisfy compliance and development opportunities
  • Online documentation of standard operating procedures (SOPs) and process mapping
  • Act as an SME on projects and process initiatives or changes driven from internal and external stakeholders.
  • Regularly updating online content as processes develop and change.
  • Support ongoing training requirements when needed
  • Build and maintain effective working relationships with internal stakeholders to support the seamless completion of work item and email enquiries.
  • Accountable for complying with the Bank's OHS and compliance policies and instructions, reporting any hazards or safety issues to the team leader and guarding against risk to themselves and others at the workplace.
  • Exhibit appropriate 'Team member’ behaviours and achieve performance outcomes in line with agreed KPIs.

Requirements:

  • Experience in customer service industries is essential.
  • Exceptional interpersonal skills
  • Effective oral and written communication skills
  • Previous experience working towards targets/KPI's
  • Experience in a technical role highly desirable
  • Sound planning and multitasking ability
  • Ability to cope in a high pressure environment
  • Experience working with complex computer systems
  • Ability to build and maintain strong stakeholder relationships
  • Tertiary qualifications desirable

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