Job Description

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Customer Service Officer - Flow Operations

Advertiser: Macquarie Group3.2402 out of 53.2 overall rating (179 employee reviews) More jobs from this company

Job Information

Job Listing Date
27 Mar 2020
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Banking & Financial Services, Client Services

Customer Service Officer - Flow Operations

Showcase your customer service skills by helping us to provide a world-class customer experience, within our Flow Operations team, based in our Operations Hub in Sydney. 

You will be responsible for the management and processing of direct debits, early termination requests, invoice requests, end of lease activities, as well as other vital customer service tasks. You will also provide support to the Sales and Collections teams.  Your excellent communication skills will enable you to confidently handle all customer queries and partner with key internal contacts across all business channels, to ensure the customer journey is as efficient as possible.

You will be comfortable operating in a fast-paced environment, where tasks and priorities change regularly. As an adaptable, self-motivated team player you will naturally invest high levels of energy at work to achieve individual and team goals. With previous experience working in a corporate environment, ideally within financial services, you will be proficient in using Microsoft Word, Excel, and Outlook. Your strong written and verbal communication skills will be underpinned by your high attention to detail.

An understanding of asset finance products (Operating Leases, Hire Purchase, Finance Lease or similar), as well as banking customer service, is highly desirable, but by no means essential.

If you are an enthusiastic team player, with a strong desire to succeed, we want to hear from you!

To apply, please submit a covering letter and concise resume as one Word or PDF-formatted document.  To include your cover letter, please insert an additional page into the front or back of your resume and upload your updated resume in your Profile page. This is so that we receive the relevant documents for this position.

Find out more about Macquarie careers at www.macquarie.com/careers

Commodities and Global Markets provides clients with an integrated, end-to-end offering across global markets including equities, fixed income, foreign exchange and commodities.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

Showcase your customer service skills by helping us to provide a world-class customer experience, within our Flow Operations team, based in our Operations Hub in Sydney. 

You will be responsible for the management and processing of direct debits, early termination requests, invoice requests, end of lease activities, as well as other vital customer service tasks. You will also provide support to the Sales and Collections teams.  Your excellent communication skills will enable you to confidently handle all customer queries and partner with key internal contacts across all business channels, to ensure the customer journey is as efficient as possible.

You will be comfortable operating in a fast-paced environment, where tasks and priorities change regularly. As an adaptable, self-motivated team player you will naturally invest high levels of energy at work to achieve individual and team goals. With previous experience working in a corporate environment, ideally within financial services, you will be proficient in using Microsoft Word, Excel, and Outlook. Your strong written and verbal communication skills will be underpinned by your high attention to detail.

An understanding of asset finance products (Operating Leases, Hire Purchase, Finance Lease or similar), as well as banking customer service, is highly desirable, but by no means essential.

If you are an enthusiastic team player, with a strong desire to succeed, we want to hear from you!

To apply, please submit a covering letter and concise resume as one Word or PDF-formatted document.  To include your cover letter, please insert an additional page into the front or back of your resume and upload your updated resume in your Profile page. This is so that we receive the relevant documents for this position.

Find out more about Macquarie careers at www.macquarie.com/careers

Commodities and Global Markets provides clients with an integrated, end-to-end offering across global markets including equities, fixed income, foreign exchange and commodities.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

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